Administrative Specialist II

Anne Arundel County Department of Health; Annapolis (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health plan

Paid holidays

Deferred compensation

Job summary

Anne Arundel County Department of Health in Annapolis, MD is seeking a full-time Transportation Scheduler to receive Medicaid transportation requests and determine medical necessity, non-emergency nature, and eligibility. You will document details, coordinate with vendors, and maintain transportation records.

The role requires a High School Diploma or GED and at least 1 year of customer service experience. Proficiency in Word/Excel is preferred, with standard county benefits and a 40-hour

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience required.
• Experience with scheduling non-emergency transportation and maintaining records preferred.

Responsibilities

• Receive calls from Medicaid clients requesting transportation and assess eligibility.
• Document transportation details and maintain records for approvals, no-shows, denials and complaints.
• Enter client transportation activity into the computer database and ensure annual eligibility documentation.

Skills

Customer service

Professionalism

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Salary

$22.78 per hour

Posted Date

09/11/2026

Closing Date

10/02/2026

Bureau: Family Health / Medical Assistance Transportation

Full-time County Contractual

Open to all qualified candidates.

Location: 3 Harry S. Truman Parkway, Annapolis, MD 21401

Hours: 40 hours per week

Benefits: Participation in the County’s group health plan including prescription, dental, and optical, paid holidays and sick leave. Optional deferred compensation program at employee's own expense.

Job Description

Nature of Work:

Receive incoming telephone calls from Medicaid clients requesting transportation to medical appointments, screening each caller for the following criteria: medical necessity, non-emergency nature, no alternate means of transportation, verification that service is obtained at the closest location, verification that the Medical Assistance number is valid, and that the service to be provided is covered by Medicaid; check DMV Records. Inquire whether an attendant and/or wheelchair accessibility is needed, and provide adequate appointment notice (requests must be made 48 hours in advance).

Provide daily documentation to the vendor/contractor for all approved clients and all pertinent information needed to complete the transport, such as mode of transportation, appointment time and appointment location. Maintain adequate filing for transportation documents: typical documents include approvals, no-shows, denials and client complaints, and other documents for eligibility standards. Enter client transportation activity in the computer database. Maintain required annual documentation of eligibility.

Must display a willingness and ability to fulfill requests from supervisors for special assignments which will enhance the efficiency or effectiveness of the program: activities are generally clerical in nature. Must be reliable in attendance and punctual, providing for adequate coverage in times of pre-scheduled absences and must utilize time in an efficient manner. Must display tact and professionalism when dealing with co-workers, clients and the general public. Must be dependable, adaptable and cooperative in accepting direction from authorities. Must display initiative and willingness to learn.

Respond to call-down drills or actual emergency events as soon as possible, regardless of when the message is received.

Education

Minimum Qualifications

High School Diploma or Equivalency (GED).

Experience

One year customer service experience.

Notes

Responsible for scheduling non-emergency transportation services for Medical Assistance (MA) recipients in Anne Arundel County. Such scheduling duties include initial and quarterly client screenings; the determination of MA eligibility; the recording of appointments; the verification of provider eligibility; and the communication of appointments, program guidelines and pertinent information to clients. Expected to demonstrate professionalism, compassion and understanding while reserving judgment in all communications with clients.

Desired Or Preferred Qualifications

Familiarity with medical assistance is preferred but not required. Basic computer skills, including Microsoft Word and Excel.

Additional Job Opportunities With

Anne Arundel County

State of Maryland

Reference #15489

An Equal Opportunity Employer

Smoke-Free Workplace