ADMINISTRATIVE SPECIALIST I

RiseMe; Little Falls (MN); On-site; USD 28,000 - 40,000; Full time

Job summary

The Morrison County Government Center in Little Falls, MN seeks a full-time administrative professional in the Health & Human Services department. You will handle billing, filing, and front-line customer service, using state software to process health care program applications and WIC scheduling.

Strong organizational skills and excellent attention to detail are essential. This daytime, Monday–Friday role offers productive teamwork and daily office operations support.

Qualifications

• Requires specialized training beyond high school, but less than an associate degree.
• Minimum of 1 year of clerical experience.
• BCA certification required.
• Strong interpersonal and communication skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Provide excellent customer service in-person, via email, and by phone; greet individuals, answer questions, take complaints, and follow up.
• Perform administrative duties: monitor/order supplies, prepare memos, process invoices and purchase orders.
• Scan client verifications and route documents using state software.
• Manage office billing and verify case numbers for timely processing.
• Enter client applications for health care, long-term care, cash, housing, food, and child-care assistance into Minnesota State software.
• Schedule WIC appointments and verify eligibility; train clients on using WIC card.
• Route mail and emails to appropriate staff and register Day Care Providers for CCAP clients.
• Maintain provider caseload: renewals, alerts, background checks, and trainings; coordinate with providers.

Skills

Clerical experience

Interpersonal skills

Written and verbal communication

Organizational skills

Attention to detail

Team collaboration

Education

High School diploma or equivalent

BCA certification

Job description

Job Details: Job Location: Morrison County Government Center - Little Falls, MN, Position Type: Full Time - Union, Salary Range: $20.55 - $29.25Hourly, Job Shift: Monday-Friday 8AM-4:30PM, Job Category: Health & Human Services Department, Nature of Work: This position performs administrative duties, manages, and maintains files, delivers quality customer service to the public, works with HHS administration, operates all office equipment such as computers, printers, fax machines. Provides accurate and timely reports for HHS staff, billing, municipalities. Communicates with: Internally – All HHS staff. Externally –Public. Supervision: N/A Essential Work Functions: Provides excellent customer service in-person, via email, and over the phone by greeting individuals professionally, answering questions, taking complaints, taking detailed messages, and providing timely follow-up as needed. Performs complex administrative duties, including monitoring and ordering office supplies, preparing memos, and processing invoices and purchase orders for payment. Scan client verifications for Agency programs on demand while clients wait; use State software to determine correct routing to workers. Manages billing for the office. Verifies case numbers to ensure documents are scanned to the correct case for timely processing. Enters client applications for health care & long-term care assistance, cash assistance, housing assistance, food support assistance and child-care assistance into respective Minnesota State Software Programs. Schedules WIC appointments, completes mandated separation of duties by verifying client’s eligibility for WIC and prepares software system for issuance of WIC benefit card on demand while providing training to client on use of card. Monitors and routes all mail and emails to appropriate employees. Registers Day Care Providers for CCAP clients. Manages provider caseload by completing registration renewals/working alerts, gathering requested audit info, initiating background checks, advising providers on mandated trainings and locating additional training resources when required to complete based on age & relation of children. Other Work Functions Performs related work as required.

Qualifications

Qualifications: Minimum Qualifications of Education and Experience: Requires specialized training beyond High School, but less than an associate degree. One (1) year of clerical experience required. Ability to pass all position required background(s) and testing(s). Knowledge, Skills, and Abilities Required: BCA certification. Understanding of the organization’s goals and objectives. Strong interpersonal skills. Good written, oral, and interpersonal communication skills. Highly self-motivated and directed. Strong organizational skills. Excellent attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Able to work in a team-oriented, collaborative environment. Persons with disabilities: The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodation may be available for both essential and non-essential job duties.

Physical Demands and Work Environment

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands: Exposed to: 24% or Less 25% - 49% 50%-74% 75% or more Office environment X Sitting, standing X Walking, reaching, pulling X Typing/data entry X Talking, hearing X Close and distance vision X Moderate (Up to 60 pounds of force) X Challenging or threatening behaviors X Work with high detail/deadlines X