Administrative Specialist

Community Health Alliance-Ohio; Oakwood (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HRA

PTO & paid holidays

Retirement plan with company match

Life insurance

Mileage reimbursement

Job summary

Community Health Alliance-Ohio is seeking an Administrative Specialist to join our behavioral health team. You will be the first contact for clients, delivering welcoming, compassionate service while supporting daily operations of outpatient and community programs.

Responsibilities include scheduling, registrations, EHR maintenance, and coordinating with clinical staff to ensure timely access to care. A valid Ohio driver’s license and one year of related experience are preferred.

Qualifications

• High school diploma or GED required.
• Minimum of one year of administrative, medical office, healthcare, or customer service experience preferred.
• Valid Ohio driver’s license required.
• Strong computer skills including Microsoft Office and electronic health record systems.
• Excellent communication, organizational, and multitasking abilities.

Responsibilities

• Greet clients, visitors, and partners in a friendly, professional manner.
• Answer calls, schedule appointments, manage calendars, and assist clients with accessing services.
• Complete patient registrations and verify demographic information.
• Maintain accurate electronic health records and administrative documentation.
• Manage waitlists and coordinate appointment scheduling.
• Collaborate with clinical and administrative staff to ensure smooth operations.
• Maintain office supplies and reception areas.
• Support reports, data tracking, and special projects as assigned.
• Protect client confidentiality and HIPAA compliance.

Skills

Microsoft Office

Electronic health records

Communication

Organizational skills

Multitasking

Customer service

Education

High school diploma or GED

Job description

Community Health Alliance is seeking a friendly, organized, and customer-focused Administrative Specialist to join our behavioral health team. As the first point of contact for many of our clients, you will play an essential role in creating a welcoming experience while supporting the daily operations of our outpatient and community-based programs.If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to have you on our team.Why Join Community Health Alliance?At Community Health Alliance, our Administrative Specialists are more than office professionals—they are an important part of each client's recovery journey. Your kindness, professionalism, and organizational skills help ensure individuals receive timely access to the care they need while supporting a collaborative team dedicated to improving lives.We provide a comprehensive benefits package designed to support you and your family.We offer:Affordable medical, dental and vision insuranceCompany paid Health Reimbursement Arrangement (HRA)Generous paid time off (PTO) & paid holidaysRetirement plan with company match – up to 6%Company paid life insuranceMileage reimbursementA collaborative and mission driven cultureOpportunities for professional growth and developmentEmployee training and continued education opportunitiesWhat You'll DoAs an Administrative Specialist, you will:Welcome clients, visitors, and community partners while providing exceptional customer service in a professional and compassionate environment.Answer incoming calls, schedule appointments, manage calendars, and assist clients with accessing behavioral health services.Complete patient registration, verify demographic information, and support the intake and admissions process.Maintain accurate electronic health records, patient accounts, and administrative documentation in a timely manner.Manage waitlists, coordinate appointment scheduling, and communicate with clients regarding upcoming services.Collaborate with clinical and administrative staff to ensure efficient office operations and a positive client experience.Maintain office supplies, reception areas, and administrative records to support daily program operations.Assist with reports, data tracking, special projects, and other administrative functions as assigned.Protect client confidentiality while ensuring compliance with HIPAA, 42 CFR Part 2, and organizational policies.Required QualificationsHigh school diploma or GED.Minimum of one year of experience in an administrative, medical office, healthcare, or customer service environment.Valid Ohio driver's license with reliable transportation.Strong computer skills, including Microsoft Office and electronic record systems.Excellent communication, organizational, and multitasking abilities.Preferred QualificationsExperience working in a behavioral health, medical, or human services setting.Experience with patient scheduling, registration, insurance verification, or electronic health records.Bilingual skills are a plus.Demonstrated ability to provide compassionate, customer-focused service while working in a fast-paced environment.Community Health Alliance is a leading provider of behavioral health and human services, delivering high-quality mental health and substance use treatment across a comprehensive continuum of care. We are committed to providing compassionate, evidence-based services that empower individuals to achieve recovery, improve their well-being, and reach their highest potential.Our integrated approach brings together prevention, treatment, recovery support, and community-based services to ensure individuals and families have access to the care they need, when they need it. Through innovation, collaboration, and a person-centered philosophy, we work to improve access to care, strengthen communities, and create lasting positive outcomes.At Community Health Alliance, we believe that every person deserves the opportunity to build a healthier, more hopeful future. Our dedicated team is committed to making a meaningful difference by delivering exceptional care, fostering hope, and empowering the individuals, families, and communities we serve.Community Health Alliance, is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.#ZR