Administrative Services, Senior Support

Southern California Edison (SCE); Redlands (CA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Southern California Edison (SCE) is seeking an Administrative Services, Senior Support to backstop general business operations and provide high-level administrative assistance. The role involves data entry, document preparation, and process improvement across multiple teams.

The position emphasizes reliability, attention to detail, and strong Microsoft Office skills, with experience in SharePoint, AutoCAD/AUD, and DM tools.

Qualifications

• One or more years of experience in an analytical role.
• Experience with customer service, computer software, online applications, office equipment, and filing systems.

Responsibilities

• Serves as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
• Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
• Coordinates Docusign routes, approvals, status tracking, and follow-up notifications.
• Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
• Creates and processes service requests and planner files from PIF/scope pageages; preserves chain-of-custody documentation.
• Uploads finalized documents and ensures proper SharePoint archiving.

Skills

Analytical thinking

Customer service

Multitasking

Communication skills

Time management

Detail-oriented

Tools

Microsoft Office

SharePoint

AutoCAD

AUD

Design Manager

Job description

Join the Clean Energy Revolution Become an

Join the Clean Energy Revolution Become an Administrative Services, Senior Support at Southern California Edison (SCE) and help build a better tomorrow. In this role, you will support general business operations by providing administrative assistance to employees, including copying, filing, data entry, and basic research. You will identify, enhance, and follow processes and procedures that maximize business efficiency. You will also use business software applications, including word processing, presentation, and spreadsheet programs, to prepare correspondence, reports, presentations, agendas, minutes, and other documentation. As an Administrative Services, Senior Support, your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone.

Responsibilities

• Serves as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
• Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
• Coordinates Docusign routes, approvals, status tracking, and follow-up notifications.
• Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
• Creates and processes service requests and planner files from PIF/scope pageages; preserves chain-of-custody documentation.
• Uploads finalized documents and ensures proper SharePoint archiving.
• Splits, packages, schedules, and validates Work Orders for construction, inspection, and rotation planning; supports short-cycle, same-day, disconnect/reconnect scheduling.
• Creates and routes bills, invoices, and contract packages; manages service orders; submits lock ring removals and track city inspections.
• Generates weekly, bi-weekly, and ad-hoc reports; validates data quality and resolve system/contract exceptions.
• Supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• One or more years of experience in an analytical role.
• Experience with customer service, computer software, on-line applications, office equipment, and filing systems.

Preferred Qualifications

• Experience supporting electrical utility distribution service planning.
• Experience with Customer Service.
• Experience supporting multiple teams or departments.
• Experience and ability handling confidential information with integrity.
• Experience and proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with SharePoint folders and forms.
• Experience with AutoCAD and Auto Desk Utility Design (AUD).
• Experience with Design Manager (DM).
• Strong written and verbal communication skills.
• Proven ability to multitask and adapt to shifting priorities in a fast-paced environment.
• Excellent organizational and time management abilities.
• Detail-oriented, with a track record of reliability and initiative.

Additional Information

• This position follows a hybrid work schedule, requiring employees to report to an SCE facility on designated days and work remotely on remaining days.
• Employees must reside and work in the state of California unless otherwise noted.
• Work mode may change based on business needs.
• The primary work location for this position is Redlands, CA. However, the successful candidate may also be asked to work from other locations based on business needs.
• Visit the Candidate Resource page for information regarding benefits, perks, resources, testing, and the hiring process.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at [e-mail] or [phone] and select option 2.