Planning, Senior Support

Thomson Reuters Markets Espana SL.; Ontario (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

9/80 Alternate Work Schedule

Job summary

Southern California Edison (SCE) is seeking a Planning Senior Support in Ontario, CA. You will prepare and bundle electrical design packages, coordinate project schedules, and act as the main planning contact across departments.

The role emphasizes cross-functional coordination, document management, and reporting. A hybrid work arrangement is available; relocation is not required. Apply to join our energy transition team and support critical infrastructure projects.

Qualifications

• 1+ years of experience in an analytical role.
• Experience with customer service, software, online applications, and office equipment.

Responsibilities

• Serve as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, calls, and documentation.
• Coordinate cross-functional communication; support intake for new customer requests and assign Service Requests.
• Manage Docusign routes, approvals, status tracking, and follow-up notifications.
• Review submittals for completeness; assign resources; pull SAP data, maps, and system details.
• Create and process service requests and planner files; preserve chain-of-custody.
• Upload finalized documents; ensure proper SharePoint archiving.
• Schedule and validate Work Orders for construction, inspection, and rotation planning.
• Create and route bills, invoices, and contract packages; manage service orders.

Skills

Customer service

Analytical thinking

Tools

Word

Excel

Outlook

PowerPoint

Design Manager

SAP

SharePoint

Adobe Acrobat

AutoCAD

AUD (AutoDesk Utility Design)

Job description

Join the Clean Energy Revolution

Become a Planning Senior Supportat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for preparing and bundling electrical design packages across multiple internal departments, as well as coordinating project schedules.

As a Planning Senior Supportyour work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Serves as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
• Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
• Coordinates Docusign routes, approvals, status tracking, and follow-up notifications.
• Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
• Creates and processes service requests and planner files from PIF/scope pageages; preserves chain-of-custody documentation.
• Uploads finalized documents and ensures proper SharePoint archiving.
• Splits, packages, schedules, and validates Work Orders for construction, inspection, and rotation planning; supports short-cycle, same-day, disconnect/reconnect scheduling.
• Creates and routes bills, invoices, and contract packages; manages service orders; submits lock ring removals and track city inspections.
• Generates weekly, bi-weekly, and ad-hoc reports; validates data quality and resolve system/contract exceptions.
• Supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• One or more years of experience in an analytical role.
• Experience with customer service, computer software, on-line applications, office equipment, and filing systems.

Preferred Qualifications

• Experience with Customer Service.
• Experience with MS Office Suite, including Word, Excel, Outlook and PowerPoint.
• Experience with Design Manager (DM).
• Experience with SAP, SharePoint and Adobe Acrobat.
• Experience with AutoCAD and Auto Desk Utility Design (AUD).
• Experience working in the electric utility industry.

Additional Information

• This position’s work mode ishybrid.The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work andreside in the state of California. Further details of this work mode will be discussed at the interview stage.The work mode can be changed based on business needs.
• Visit ourCandidate Resourcepage to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• The primary work location for this position is the Ontario Service Center.
• This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.
• Relocation does not apply to this position.
• This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference ourInformation Guidesfor the following tests: EEI BCAB (Test #5206). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at [e-mail] or [phone] and select option 2.