Administrative Services Program Manager

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 86,000 - 141,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking an Administrative Services Program Manager to help hospital departments and leadership optimize performance, manage initiatives, and achieve strategic objectives for high-quality patient care and efficient operations.

You will drive strategic initiatives, lead special projects, and oversee full lifecycle project management from discovery to value delivery, while aligning with workforce and financial planning.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Strategic Planning or related discipline or equivalent education/experience.
• 4–6 years of related professional experience demonstrating the requisite knowledge and abilities.

Responsibilities

• Provides program leadership, analysis, and strategic decision-making support to initiative sponsors and teams to ensure scalable solutions and tangible business outcomes.
• Oversees development and updating of hospital policies/procedures aligned with CommonSpirit standards and business strategies.
• Collaborates with administrative leaders and directors to guide strategic/operating plans, dashboards, business cases, and other planning efforts.
• Leads rapid response teams to assess and develop solutions for business-critical issues through full lifecycle project management.
• Produces reports and presentations on performance metrics to inform stakeholders and support performance improvement.

Skills

Analytical skills

Independent judgment

Project management

Strategic thinking

Education

Bachelor's degree in Business Administration or related field

Job description

Job Summary And Responsibilities

As our Administrative Services Program Manager, you will help hospital departments and leadership optimize performance, manage initiatives, and achieve strategic objectives so they can deliver high-quality patient care and operate efficiently.

Every day you will drive strategic initiatives and provide leadership for special projects. You will be expected to lead teams through the full lifecycle of project management, from discovery through implementation and business value delivery, while also maintaining focus on broader strategic workforce plans, and providing comprehensive support for financial and operational planning.

To be successful in this role, you must possess strong analytical methods, exceptional independent judgment, and proven experience in strategic/business initiatives execution.

• Provides program leadership, thought partnership, analysis, and strategic decision-making support to initiative sponsors and teams to ensure sustainable and scalable user-centric solutions are developed and implemented to successfully realize business outcomes and drive change.
• Oversees development/updating of hospital policies/procedures to ensure continued alignment with CommonSpirit standards and business strategies/culture.
• In partnership with the administrative leader, designee, executive leaders and people strategy and solutions, works closely with directors and managers to guide the development of strategic and operating plans, metric plans and dashboards, business cases/plans, and support for other strategic planning endeavors.
• Partners with unit business leaders to lead rapid response teams to assess, recommend, and develop solutions for business-critical issues; leads teams through the full lifecycle of project management, from discovery through implementation and business value delivery.
• Understands key performance indices and other significant benchmarking metrics and produces reports and other presentation/communication tools to inform/educate stakeholders as appropriate; collaborates with other departments to address and resolve challenges/issues from a hospital perspective, share information and support performance improvement and change management efforts.

Job Requirements

Required

• Bachelor's degree in Business Administration, Project Management, Strategic Planning or related discipline or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position may be substituted for the degree requirement.
• 4-6 years of related professional experience that would demonstrate attainment of the requisite job knowledge/abilities.

Preferred

• 1-3 years of demonstrated experience involving independent decision making, complex facilitate, project management, change management, mentoring, developing training is strongly preferred.

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$41.14 - $67.88 /hour