Administrative Secretary, 36 hours - Pain Center Facility : Winchester Hospital Woburn, MA 06 /[...]

Winchester Hospital; Woburn (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading healthcare organization as a Clerical position where your role will significantly impact patient care. You will provide essential secretarial support, manage appointments, and ensure a positive experience for patients while working in a dynamic environment. Bring your strong customer service skills to help us make a difference in lives daily.

Qualifications

• At least 1 year of experience in a high-volume customer service role.
• Minimum of 3 years secretarial experience preferred.

Responsibilities

• Provides general secretarial and clerical support.
• Schedules patient appointments and processes billing.
• Handles phone interactions and co-pay collection.

Skills

Strong customer service skills

Proficient PC skills

Effective written and verbal communication

Ability to multitask

Education

High School Degree or GED

Tools

ECW

Outlook

Job description

Work Shift : Day (United States of America)

FLSA Status : Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

According to established policies and procedures, provides general secretarial and clerical support for hospital departments. Schedules patient appointments and processes billing of patient charges. Supports the department in various clerical functions.

Job Description :

This dynamic clerical position represents the first impression of the office and significantly influences the care of our patients while setting a positive tone for their experience. Responsibilities include phone interactions, registration, scheduling, co-pay collection, billing, and appointment confirmation calls. Ensuring patients receive the right care at the right time is critical to their healthcare experience.

Education : High School Degree or GED

Experience : At least 1 year of experience in a high-volume customer service role.

Skills and Knowledge : Strong customer service skills, proficient PC skills, effective written and verbal communication, ability to multitask.

Additional Preferences : Minimum of 3 years secretarial experience preferred. ECW and Outlook experience helpful but not required.

As a healthcare organization, we are committed to caring for and protecting our patients, colleagues, and communities. Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Join more than 35,000 professionals—nurses, doctors, technicians, therapists, researchers, teachers, and more—making a difference in patients' lives. Your skills and compassion can make us even stronger.

We are an Equal Opportunity Employer / Veterans / Disabled