Administrative Program Support Coordinator I, KGCOE Industrial & Systems Engineering

Rochester Institute of Technology; United States; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Part-time position

On campus work

Job summary

The Rochester Institute of Technology seeks an AMPrint Center Administrative Coordinator to support operations, coordinate course-related tasks, and assist with student services on campus.

You will manage calendars, processing travel and events, and collaborate with faculty and staff to ensure smooth academic scheduling and policy compliance. The role offers a part-time, 20-hour weekly schedule in an academic setting.

Qualifications

• High School diploma or GED required; 1 year of relevant experience or equivalent combination of experience and education may be considered.
• Experience with office software and databases; knowledge of scheduling and academic records processes is helpful.

Responsibilities

• Addresses routine and complex, unanticipated issues and inquiries, ensuring timely resolution while complying with university policies.
• Collaborates with internal and external stakeholders on confidential matters.
• Interprets practices, processes, and policies, providing clear guidance to others.
• Represents the department in communications with personnel at various levels; safeguards sensitive information.
• Advises stakeholders on departmental policies and procedures.
• Assists in preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral.
• Manages instructional support tasks such as coordinating course syllabi, administering course evaluations, exams, and responding to student inquiries.
• Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress.
• Supports scheduling of courses and helps with academic coordination; ensures smooth course offerings and scheduling logistics.
• Contributes to student recruitment and accreditation activities, including data analysis, TA coordination, exam management, and outreach events.
• Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while ensuring policy compliance.
• Other duties as assigned

Skills

Office management

Administrative procedures

University operations

Scheduling

Communication

Customer service

Problem-solving

Task coordination

Records maintenance

Relationship building

Education

High School diploma or GED

Tools

Workday

Job description

Essential Duties & Responsibilities

• Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures.
• Collaborates with internal and external stakeholders on confidential matters
• Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others.
• Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information.
• Advises stakeholders on departmental policies and procedures
• Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral
• Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries
• Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress
• Supports the scheduling of courses and assists with academic coordination, ensuring smooth course offerings and scheduling logistics
• Contributes to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and helps coordinate any associated outreach events
• Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while responding to inquiries and ensuring policy compliance
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of office management, administrative procedures, and university operations to ensure effective workflow and coordination
• Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records
• Knowledge of academic program structures, degree requirements, and course curricula to provide accurate information and support to students and faculty
• Skill in managing and coordinating course schedules, ensuring smooth logistics and alignment with academic calendars
• Skill in communication and customer service, providing clear and responsive support to students, faculty, and external partners
• Skill in problem-solving, addressing inquiries, and resolving issues efficiently while maintaining a high level of customer service
• Ability to coordinate multiple tasks and responsibilities simultaneously, ensuring deadlines are met and operations run smoothly
• Ability to build positive working relationships with students, faculty, staff, and external partners, enhancing communication and collaboration
• Ability to maintain accurate and organized records, ensuring that academic and financial documentation is up-to-date and compliant with university standards

Minimum Education & Experience

High School diploma or GED 1 year of relevant experience Equivalent combination of experience and education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 1 - An entry-level role building knowledge and skills. Performs routine, well-defined, easy-to-understand tasks that can typically be learned in a short period of time. Work is performed under close supervision using clearly prescribed methods and detailed instructions.

Additional Job Details

The AMPrint Center partners with industry, government, and academia to advance the future of additive manufacturing (AM) and 3D printing (3DP) technologies, materials, and their applications. Equipped with state-of-the-art facilities for metal, composite, ceramic, electronic, and polymer AM, the center is staffed by seasoned experts possessing decades of experience. The AMPrint Center Administrative Coordinator will play a crucial role in supporting these functions and will be responsible for:

• Purchases supplies and equipment.
• Process hiring of students and staff
• Assist with travel arrangements and process travel reimbursements
• Assist with the preparation and delivery of special events such as workshops, symposiums, etc.
• Assist with calendar management for meetings, conferences, and room reservations
• Knowledge of Workday is helpful
• Excellent part-time opportunity (20 hours per week) for individuals seeking a rewarding position in an academic setting.
• FLSA Category Non-Exempt
• Work Location On Campus
• Compensation $18-$22 per hour

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above.

Equal Opportunity Employer

RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity or expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.

RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

About Rochester Institute of Technology

Founded in 1829, Rochester Institute of Technology has a long-standing history of innovation that blends the arts, technology, and experiential learning. In addition to its main campus in Rochester, New York, RIT maintains a strong international presence with over 100 active global partnerships and international campuses in Croatia, Dubai, and Kosovo. As of Fall 2024, total student enrollment across all campuses exceeded 21,000. Nationally recognized for its co-op and internship programs, RIT is supported by more than 4,000 dedicated faculty and staff members committed to student success. Its 1,300-acre suburban campus features cutting-edge facilities that reflect RIT’s strengths in applied research, design, and workforce development.