Administrative Program Assistant I-Fraud

Virginia-Department-of-Social-Service; Waynesboro (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Virginia Department of Social Services seeks an administrative clerical professional to support the Fraud Unit with extensive, self-directed work in payment and collection accounting using the TOPS system. The role collaborates with the Fraud Supervisor and three Fraud workers, and acts as TOPS Coordinator for the office.

Candidates should have strong office skills, accuracy, and the ability to communicate effectively with the public and staff, including handling inquiries and maintaining

Qualifications

• Knowledge of office practices, policies and procedures.
• Proficiency in spelling, grammar, and punctuation.
• Ability to follow instructions and multi-task.

Responsibilities

• Support Fraud Unit accounting for payments and collections.
• Act as TOPS Coordinator and back-up clerical coverage.
• Interact with the public and internal staff to resolve inquiries.

Skills

Office administration

Communication

Spreadsheet skills

Data entry

Education

High school diploma

Tools

TOPS System

Job description

General Description and Conditions of Work:

This is an administrative clerical position with responsibility for a broad range of largely self-directed work in support of the agency’s Fraud Unit. This position requires knowledge of, and the ability to apply Fraud and collection laws and policies; as well as a high degree of competence and accuracy in accounting for payments and collections.The position supports the Fraud Supervisor and three Fraud workers and works closely with the agency’s Assistant Director to ensure effective and accurate accounting for each collection account, utilizing the TOPS system and acting as the agency’s TOPS Coordinator. This position also provides back-up coverage for other clerical units as necessary.

Considerable knowledge of:

office and administrative practices, policies andprocedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems. Working knowledge of: elementary bookkeeping and accounting.

Skills in:

performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.

Demonstrated ability to:

develop spreadsheets, organize information, and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or draft; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints; and act as a leader to other clerical staff. Experience in professional interaction with the general public by phone and in person. Proficient in the use of various computer software programs and data entry. Stays informed and up to date on policy, procedures and forms.

Minimum Qualifications (Education, Experience, Licensure, Certification):

High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements/Experience:

Applicants may be subject to a Criminal History Background search, Central Registry search,DMV/driving record check. All employees must have a valid driver’s license to operate a motor vehicle in the Commonwealth of Virginia. Driving records must meet agency requirements.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Completes shelter duty training so as to serve in shelters as required; other duties as assigned.