Administrative Program Assistant I-Fraud

Virginia-Department-of-Social-Service; Waynesboro (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Virginia Department of Social Services is seeking an administrative clerical employee to support the Fraud Unit, applying fraud and collection laws with high accuracy in accounting for payments and collections.

The role requires proficiency with office software, data entry, and TOPS coordination, plus the ability to communicate clearly and multi-task under pressure. This position also provides back-up for other clerical units in the department.

Qualifications

• High school diploma supplemented with related clerical or administrative experience.
• Knowledge of fraud and collection laws helpful for effective work.
• Ability to apply policies and procedures and maintain accurate records.

Responsibilities

• Support the Fraud Unit and assist with payments and collections accounting.
• Develop and maintain spreadsheets and records in multiple formats.
• Coordinate with the TOPS Coordinator and provide back-up coverage for other clerical units.

Skills

Office and admin practices

Spelling, grammar, punctuation

Mathematics for percentages, formulas

Communication (oral & written)

Data entry

Education

High school diploma or equivalent

Tools

TOPS system

Job description

General Description and Conditions of Work:

This is an administrative clerical position with responsibility for a broad range of largely self-directed work in support of the agency’s Fraud Unit. This position requires knowledge of, and the ability to apply Fraud and collection laws and policies; as well as a high degree of competence and accuracy in accounting for payments and collections.The position supports the Fraud Supervisor and three Fraud workers and works closely with the agency’s Assistant Director to ensure effective and accurate accounting for each collection account, utilizing the TOPS system and acting as the agency’s TOPS Coordinator. This position also provides back-up coverage for other clerical units as necessary.

Considerable knowledge of:

office and administrative practices, policies andprocedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems. Working knowledge of: elementary bookkeeping and accounting.

Skills in:

performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.

Demonstrated ability to:

develop spreadsheets, organize information, and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or draft; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints; and act as a leader to other clerical staff. Experience in professional interaction with the general public by phone and in person. Proficient in the use of various computer software programs and data entry. Stays informed and up to date on policy, procedures and forms.

Minimum Qualifications (Education, Experience, Licensure, Certification):

High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Special Requirements/Experience:

Applicants may be subject to a Criminal History Background search, Central Registry search,DMV/driving record check. All employees must have a valid driver’s license to operate a motor vehicle in the Commonwealth of Virginia. Driving records must meet agency requirements. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Completes shelter duty training so as to serve in shelters as required; other duties as assigned.

This investigation may include fingerprint checks (State Police), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers are contingent upon satisfactory results of the required checks and screening.

Consideration for an interview is based solely on the information provided. Applications/Resumes must include complete work history.