Administrative Professional at Northwest Exterminating

joinhandshake.com - Jobboard; Atlanta (GA); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with company match

Paid vacation and holidays

Employee discounts

Job summary

A leading pest control company in Atlanta is seeking a Customer Service Representative who will handle customer inquiries, scheduling, and paperwork. No experience is required, and you will receive thorough training. The role offers a starting hourly rate of $15-$17 and includes a comprehensive benefits package with a 401(k) plan and paid leave. Join a company consistently recognized as a top workplace and make a difference in the lives of others.

Qualifications

• High School Diploma or equivalent required.
• Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.
• Ability to pass a drug screen.

Responsibilities

• Receive and assist customers with calls and emails.
• Notate accounts and complete necessary paperwork.
• Create monthly routes for service professionals.
• Problem-solve customer accounts.
• Describe and sell residential pest services.

Skills

Customer communication

Organizational skills

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Look no further, The Mouse is looking to hire you!

Join the team that invests as much in their teammates as they do their customers! Northwest was founded on the values of honesty, integrity, and excellence. Today these values still remain the core of Northwest Exterminating as we have grown from a family of 2 to a family of over 1,000 team members and multiple service centers throughout Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida.

Northwest will invest in your training as experience is not required to join our team!

Starting hourly range $15-$17

Apply in minutes from your mobile phone!

Responsibilities

With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits.

Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That's a great place to start.

• Your role matters! You are the liaison between our customers and Service Professionals. Without you, we cannot operate!
• You'll be part of a community. Our bonds are strong at Northwest Exterminating and the relationships we develop in the communities we serve are unmatched. Our teammates give back to our communities through volunteering with our Good Deeds Team and much more!
• You’ll get rewarded with competitive pay and robust benefits to cover you and your family. As a teammate, you will be eligible for a 401(k) with company match, company‑paid life insurance, and much more! You put in the work, and you’ll reap the rewards.

What Your Job Duties Will Entail

• You will receive all inbound calls and emails to assist customers per their needs including, but not limited to, payments, scheduling, conflict resolution, and selling of additional residential services.
• You will appropriately notate all accounts and complete all necessary paperwork in a timely fashion.
• You will create monthly routes based upon service professional’s assigned territory and ensure accuracy and readiness of daily schedule.
• You will complete additional tasks and projects as needed.
• You will problem‑solve customer accounts for current and future needs.
• You will have the ability to describe and sell residential pest services to new and existing customers resulting in monthly commissions.
• You will focus on consistent customer communication.
• You will partner with internal groups such as fellow administrative associates, sales, service professionals, and management to ensure extraordinary customer service.

What We Expect From You

All we ask, is that you follow the NORTHWEST WAY and we can promise a long and fruitful career! As a NW teammate you serve as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards.

What We Offer

• Starting hourly range $15-$17 and ability to earn monthly sales commissions.
• Comprehensive benefits package including medical, dental, vision, maternity, & life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry leading, quality, comprehensive training program.

Why Northwest?

You've seen the Mouse on our billboards and trucks around town, now you can be part of the Northwest Exterminating Team! Competitive compensation, benefits, and training opportunities are only the beginning of your career with Northwest Exterminating. As part of the Team, you'll make a difference in people's lives by creating healthier living and working environments with our Green Home Services. With over 65 years' experience and continuous growth across the Southeast, Northwest will give you the stable work environment you need to advance your career. Consistently voted one of Atlanta's Top Workplaces, Northwest’s family‑like culture is about making you feel welcomed and empowered. Come create extraordinary opportunities for yourself with Northwest!

Qualifications

What you need:

• High School Diploma or equivalent required.
• No Experience Required!
• Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.
• Ability to pass a drug screen.

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities