Administrative Professional

Rollins, Inc.; Murfreesboro (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Employee stock purchase plan

Paid vacation, holidays, and sick time

Employee discounts

Industry-leading training program

Job summary

Northwest Exterminating in Murfreesboro, TN is seeking an Administrative Professional to serve as the critical link between our customers and service teams. You will manage calls and emails, document accounts, and coordinate monthly service routes while delivering outstanding customer service.

We offer starting pay of $17 per hour, comprehensive benefits including medical, dental, vision, maternity, and life insurance, a 401(k) with company match, and paid time off.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

Responsibilities

• Manage inbound calls and emails, assisting customers with payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are met.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Overview

At Northwest, we believe in investing in our team just as much as we invest in our customers. Founded on values of honesty, integrity, and excellence, our company has grown from a family of 2 to over 1,000 dedicated team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida. These core values remain at the heart of everything we do.

Whether you're experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career?

Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That's a great place to start.

Why you will love being an Administrative Professional at Northwest:

• A role that matters: As an Administrative Professional, you'll be the critical link between our customers and service professionals. Your contributions keep our operations running smoothly!
• Rewarding benefits: Enjoy a competitive salary, comprehensive benefits including a 401(k) with a company match, and much more.
• Growth opportunities: At Northwest, we care about your career journey and will support your development along the way.
• Making a difference: It's not just about solving pest problems - it's about making people's lives better. As part of our team, you'll help create healthier living and working environments.

Your Job Duties Will Include:

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

What We Expect From You:

• Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care.
• As a Northwest teammate, you'll act as a brand ambassador representing our values and image with every customer interaction.

What We Offer

• Starting Hourly Pay $17
• A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Why Choose Northwest Exterminating?

You've seen our iconic "Mouse" on billboards and trucks around town - now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta's Top Workplaces, Northwest's family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!

Qualifications

What You Need to Succeed:

• High School Diploma or equivalent required.
• No experience necessary!
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer