Administrative Professional

Clark Pest Control; Burlington (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading pest control company is seeking an Administrative Professional in Burlington, NC. This role involves managing customer communications, documenting accounts, and coordinating service routes. Ideal candidates should have a high school diploma and proficiency in Microsoft Office. The position offers a starting hourly wage of $16-$18, alongside comprehensive benefits and growth opportunities.

Benefits

Comprehensive benefits package

401(k) with company match

Paid vacation and holidays

Employee discounts

Industry-leading training program

Qualifications

• Must be at least 18 years of age.
• No experience necessary.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Responsibilities

• Manage inbound calls and emails, assisting customers.
• Document customer accounts and ensure paperwork is completed.
• Coordinate monthly service routes.
• Handle additional tasks to support the team.
• Collaborate with internal teams to ensure top-tier customer service.
• Communicate consistently with customers.

Skills

Organizational skills

Customer service

Multitasking

Communication skills

Proficiency in Microsoft Office

Education

High School Diploma or equivalent

Job description

Overview

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!

At Northwest, we believe in investing in our team just as much as we invest in our customers. Founded on values of honesty, integrity, and excellence, our company has grown from a family of 2 to over 1,000 dedicated team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida. These core values remain at the heart of everything we do.

Whether you're experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career? Apply in minutes from your mobile phone!

Starting Hourly Range $16-$18

Responsibilities

With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it’s more than that. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference. We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits.

Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That’s a great place to start.

Why you will love being an Administrative Professional at Northwest:

• A role that matters: As an Administrative Professional, you’ll be the critical link between our customers and service professionals. Your contributions keep our operations running smoothly!
• Rewarding benefits: Enjoy a competitive salary, comprehensive benefits including a 401(k) with a company match, and much more.
• Growth opportunities: At Northwest, we care about your career journey and will support your development along the way.
• Making a difference: It’s not just about solving pest problems — it's about making people's lives better. As part of our team, you’ll help create healthier living and working environments.

Your Job Duties Will Include:

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

What We Expect From You:

• Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care.
• As a Northwest teammate, you’ll act as a brand ambassador—representing our values and image with every customer interaction.

What We Offer

• Starting Hourly Range $16-$18
• A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Qualifications

What You Need to Succeed:

• High School Diploma or equivalent required
• No experience necessary!
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer