Administrative Partner (Unit Desk Clerk)

Lehigh Valley Health Network; Dickson City (Lackawanna County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking health care organization that is nationally recognized for excellence in patient care and operational efficiency. As part of this dynamic team, you will support daily administrative functions while ensuring top-quality patient care. Your role will involve managing patient charts, coordinating communications among caregivers and patients, and facilitating a smooth patient flow. With a commitment to teamwork and innovation, this organization provides a vibrant work environment where your contributions will make a significant impact on the health and well-being of the community. If you're passionate about healthcare and looking for a rewarding career, this opportunity is perfect for you.

Qualifications

• Experience in a clerical, bed board management, or office role in healthcare.
• Ability to adapt to changing priorities and work with interruptions.

Responsibilities

• Manage patient charts and coordinate daily patient flow activities.
• Perform data entry of billable service charges and transcribe physician's orders.

Skills

Clerical Skills

Communication Skills

Problem-Solving

Medical Terminology

Microsoft Office

Education

High School Diploma/GED

Associate's Degree in Healthcare Administration

Tools

Healthcare Systems

Microsoft Office Applications

Job description

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Supports the day-to-day administrative and operational needs, while contributing to top-quality patient care that helps drive the company's core and strategic objectives. Facilitates communications among caregivers, patients, and visitors. Performs all clerical/computer functions to support patient care delivery. Coordinates daily patient flow activities. Manages patient charts to meet medical records requirements.

Job Duties

• Manages charting functions to support patient care delivery.


• Performs patient access functions involving coordination of bed assignments and updates bed board in a timely manner.


• Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues.


• Answers telephones, records/replays messages and directs calls appropriately and in a timely manner.


• Initiates, maintains, and organizes patient medical records, copies the patient medical record, and ensures that the discharge chart is broken down and sent to medical records.


• Communicates to RN when notified of admits and transfers.


• Refers problems when they are beyond his/her scope of authority or ability, utilizing the accepted chain of command.


• Orders supplies and equipment in accordance with procurement service processes and fiscal budget.


• Performs data entry of billable service charges for selected departments.


• Transcribes physician's orders and takes the information from the prescribing physician and writes in the appropriate medication log.


• Ensures that test results and other pertinent information is filed in the medical record on a timely basis and that all required documents are available for provider review.


• Troubleshoots and takes corrective measures in care and handling equipment. Maintains knowledge of the location, operation, availability, and care of clerical equipment.


• Develops an effective communication mechanism for the facility to promote a positive image with patients, visitors, co-workers, physicians, office personnel, and external agencies and offices.

Minimum Qualifications

• High School Diploma/GED
• Experience in a clerical, bed board management, or office/secretarial role in a healthcare environment
• Ability to work with multiple interruptions and adapt to changing priorities.


• Knowledge and ability to communicate with peers, patients/significant others utilizing a developmental perspective.


• Knowledge of bedboard to facilitate patient movement.


• Knowledge of the problem-solving process in the identification and resolution of issues.


• Knowledge of medical terminology.


• Proficient in healthcare systems and Microsoft Office applications.

Preferred Qualifications

• Associate's Degree Healthcare Administration, or Business Administration
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.