Administrative Paid Customer Care Associate New York City Center Inc. New York, NY US 05/27/2025

Playbill, Inc.; New York (NY); On-site; USD 54,000; Full time

Job summary

An exciting opportunity exists for a Customer Care Associate at a leading cultural institution, where you will handle guest relations and provide outstanding customer service. The role requires a passion for the arts and the ability to resolve inquiries timely. Applicants should possess at least 2 years of relevant experience and flexibility for an array of shifts.

Benefits

Generous paid time off

Pre-tax flexible & dependent care savings accounts

401K retirement savings account

Access to various dress rehearsals and performances

Qualifications

• 2+ years of customer service experience in theater production.
• Experience with ticketing systems preferred, but not required.
• Proficient knowledge of theater guest operations.

Responsibilities

• Respond to customer email inquiries and resolve ticketing issues.
• Establish and maintain relationships with audience members.
• Assist in executing special projects for the department.

Skills

Customer Service

Problem Solving

Collaboration

Tools

Tessitura

MS Office Suite

Job description

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title: Customer Care Associate

Job Classification: Non-exempt and Full-Time

Reports To: Customer Care Associate Manager

Scheduling: Hours vary and will include daytime, early evening, weekend, and holiday shifts.

Company Overview: New York City Center has played a defining role in the cultural life of the city since 1943—making the best in the music, theater, and dance accessible to all audiences. Championed by a staff of passionate arts lovers, this commitment continues through celebrated dance and musical theater series including the Fall for Dance Festival, the Tony-honored Encores!, and the newest series Artists at the Center and City Center Dance Festival. The distinctive neo-Moorish theater in midtown Manhattan welcomes over 300,000 annual visitors to experience internationally acclaimed artists on the same stage that legends like George Balanchine, Leonard Bernstein, Barbara Cook, Martha Graham, and Paul Robeson made their mark. Home to a roster of renowned companies including Alvin Ailey American Dance Theater and Manhattan Theatre Club, City Center’s dynamic programming, art exhibitions, studio events, and master classes, are complemented by education and community engagement programs that bring the performing arts to over 11,000 New York City students, teachers, and families each year.

Job Overview:The Customer Care Associate inbounds and resolves all guest relations’ inquiries. This position is a customer service focused problem-solver and serves as a liaison between guests and City Center’s facility, production, and FOH personnel. The Customer Care Associate is expected to demonstrate a passion for providing superior customer service and theater experience while upholding City Center’s mission and our commitment to be an anti-racist organization.

Job Responsibilities

• Responds to customer email inquiries and provides exceptional customer care.
• Resolves ticketing inquiries and fulfills phone ticket orders which includes managing challenging situations promptly and professionally.
• Establish and maintain relationships with loyal audiences and seeks opportunity to convert and attract new audiences to New York City Center productions
• Facilitate group sales and maintain ongoing relationships with group sales clients
• Assist executing special projects for the department as assigned

POSITION REQUIREMENTS:This Role Requires:

• 2+ years of customer service experience in theater production and operations
• Proficient knowledge of theater guest operations
• Scheduling flexibility to work nights, weekends, and holidays during performances
• Candidates must have experience with ticketing systems in a professional capacity. Tessitura experience preferred, but not required.
• Proficiency with various software programs including: MS Office Suite, Production and Venue Management Software and Payroll Software.
• Ability to approach work with a spirit of collaboration and cooperation

As a valued member of the City Center administrative team, you will receive:

• Non-exempt hourly wage for an annual rate of $53,532-$53,532
• Generous paid time off
• Pre-tax flexible & dependent care savings accounts
• Pre-tax transit savings
• Pension Plan with (CIG) Cultural Institutions Group (fully vested after 5 years)
• 401K retirement savings account
• Access to various dress rehearsals, performances, educational events, and professional development opportunities

RATE OF PAY:53,352

NUMBER OF OPENINGS:1

EXEMPT/NON-EXEMPT:Non-Exempt

OPEN DATE:5/5/2025

ABOUT THE ORGANIZATION:New York City Center has played a defining role in the cultural life of the city since 1943-making the best in the music, theater, and dance accessible to all audiences. Championed by a staff of passionate arts lovers, this commitment continues through celebrated dance and musical theater series including the Fall for Dance Festival, the Tony-honored Encores!, and the newest series Artists at the Center and City Center Dance Festival. The distinctive neo-Moorish theater in midtown Manhattan welcomes over 300,000 annual visitors to experience internationally acclaimed artists on the same stage that legends like George Balanchine, Leonard Bernstein, Barbara Cook, Martha Graham, and Paul Robeson made their mark. Home to a roster of renowned companies including Alvin Ailey American Dance Theater and Manhattan Theatre Club, City Center's dynamic programming, art exhibitions, studio events, and master classes, are complemented by education and community engagement programs that bring the performing arts to over 11,000 New York City students, teachers, and families each year.

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