Administrative Operations Specialist, Remarketing

Rivian; Sacramento (CA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) plan

Paid time off and sick leave

Job summary

Rivian is seeking a Remarketing Administrative Operations Specialist to support vehicle trade-in processes and lienholder payoffs. You will handle trade-in documentation, ensure DMV compliance, and coordinate with third-party partners for vehicle resale.

The role emphasizes meeting KPI targets in a fast-paced electric-vehicle setting. The ideal candidate has automotive remarketing experience, strong communication skills, and the ability to manage competing priorities while aligning with company

Qualifications

• 1+ years of experience working with lienholders and DMVs in a dealership or auto auction setting.
• High School Diploma or GED required; Bachelor’s degree in business or related field or equivalent work experience in automotive or remarketing.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; travel up to 25% based on business needs.

Responsibilities

• Work collaboratively to achieve department and company KPI goals
• Obtain lienholder payoffs and execute payment on traded in vehicles
• Possess both strong and professional communication capabilities
• Partner with Delivery teams on incoming trade-in documents
• Execute trade-in documentation and ensure DMV compliance in all 50 states
• Assist with auctions sales, maintaining transaction jackets, contacting finance companies for title follow up, processing reassignments, and auditing completed paperwork
• Develop and maintain relationships across the organization; make yourself available to assist others with their initiatives and companywide goals
• Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business
• Create clear tactics and action steps when developing high level strategy, coach team to success through a combination of open questions, effective listening, and accountability to both goals and the team success

Skills

Communication skills

Salesforce

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree in business or related field

Tools

Salesforce

Job description

About Rivian

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Reporting to the Remarketing Operations Manager, Rivian is looking for a Remarketing Administrative Operations Specialist to support the vehicle trade-in process. This position will also be responsible for obtaining and executing lienholder payoffs on trade-in vehicles, executing trade-in documentation and ensuring accuracy and compliance of all incoming customer documents. Additionally, this role will be responsible for turning properly executed documentation over to third party partners for vehicle resale. This individual will be accountable for meeting KPI targets while supporting broad company initiatives. The ideal candidate has experience working in automotive/tech, is comfortable with a fast-paced work environment and has an expertise and passion for electric vehicles. This individual should also be able to identify and utilize time management to solve operational bottlenecks that occur. The Remarketing Department needs team members dedicated to growing into a world-class operation!

Responsibilities

• Work collaboratively to achieve department and company KPI goals
• Obtain lienholder payoffs and execute payment on traded in vehicles
• Possess both strong and professional communication capabilities
• Partner with Delivery teams on incoming trade-in documents
• Execute trade-in documentation and ensure DMV compliance in all 50 states
• Assist with auctions sales, maintaining transaction jackets, contacting finance companies for title follow up, processing reassignments, and auditing completed paperwork
• Develop and maintain relationships across the organization; make yourself available to assist others with their initiatives and companywide goals
• Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business
• Create clear tactics and action steps when developing high level strategy, coach team to success through a combination of open questions, effective listening, and accountability to both goals and the team success

Qualifications

• 1+ years of experience working with lienholders and DMVs in a dealership or auto auction setting
• High School Diploma or GED required; Bachelor’s degree in business or related field or equivalent work experience in automotive or remarketing
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs to support other market launches and operations
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
• Expertise proficiency with Salesforce
• Ability to obtain and maintain local sales licenses if applicable in your state/province
• Active notary license or eligibility to obtain one in the state/province of your assigned work location preferred
• Adaptable to a fast-paced and constantly changing environment
• Team-player with strong communication skills
• Ability to work autonomously and consistently with limited direction
• Empowered self-starter who can process and execute on complex information potentially in high stress environments

Physical Requirements

Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions

Pay Disclosure

The The salary range for this role is

$30.03to $37.54 for California based applicants. The This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at .

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.Please note that we are currently not accepting applications from third party application services.