Administrative Officer I

North Carolina; Raleigh (NC); Hybrid; USD 39,000 - 42,000; Full time

Job summary

The State of North Carolina is seeking an Administrative Officer to serve as a point of contact for constituent inquiries. This role involves managing inquiries, analyzing requests, and ensuring compliance with health information regulations. Candidates should possess a Bachelor's degree and strong communication skills, with proficiency in Microsoft Office preferred. This position offers a hybrid remote work schedule and excellent state benefits.

Benefits

Health insurance options

Paid vacation and sick leave

Paid parental leave

Qualifications

• Experience in HR, budgeting, research, or administrative management.
• Ability to communicate effectively with stakeholders.
• Proficiency in Microsoft Office suite.

Responsibilities

• Manage and track constituent inquiries.
• Analyze requests and flag issues for resolution.
• Maintain communication with beneficiaries.

Skills

Effective communication

Time management

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office suite

Job description

4 days ago Be among the first 25 applicants

Position is eligible for a hybrid remote teleworking schedule to include weekly onsite work hours.

Position is funded in part through federal funds.

Position is Exempt from the State Human Resources Act - G.S. 126

The primary purpose of this position is to serve as the point of contact for constituent inquiries, collaborating with staff across DHB to address and track inquiries received on behalf of NC residents, NC Medicaid and NC Health Choice Program beneficiaries or applicants, providers, and even out-of-state individuals. Referrals come from 1) the Governor's Office, 2) NC General Assembly Members, 3) United States Congress Members, 4) the DHHS Office of Government Affairs (OGA) and the DHHS Secretary's Office, and 5) the NC Medicaid Deputy Secretary and Deputy Medicaid Director's Offices.

Job duties/responsibilities include, but are not limited to, the following:Â

• Manage, assign/conduct research when necessary for proper assignment, and track the flow of constituent inquiries.
• Analyze constituent requests and flag issues requiring special attention and resolution to better serve the citizens of North Carolina.
• Protect constituents' Protected Health Information (PHI) in compliance with HIPAA.
• Maintain transparent communication with beneficiaries.
• Participate in ad hoc meetings to provide input into processes for development of procedures and policies.
• Participate in staff training and development sessions as workload permits.
• Perform special projects as needed by leadership.
  
  

About The NC Division Of Health Benefits

The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, DHB ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries.

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Compensation And Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits.

Listed below are the knowledge, skills and abilities (KSAs) associated with the position. Â These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.Â

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Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Documented experience communicating effectively with internal and external stakeholders, both verbally and in written form.
• Demonstrated knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and materials.Â
• Demonstrated ability to plan, prioritize, organize, and review administrative and/or office workflow and procedures.Â
• Time management skills.
  
  

Management preference will be given to candidates with

• Strong proficiency in Microsoft Office suite, including Teams, Outlook, Excel, and Word.
  
  

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management;Â

OR

an equivalent combination of education and experience.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Â We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Â For more information about DHHS:Â https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

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It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit.  Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. Â If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
  
  

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. Â If there are any questions about this posting other than your application status, please contact Talent Acquisition at [e-mail].

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".Â

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442.  If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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