Administrative Officer

Department of State Headquarters (DOS); Hot Springs (AR); On-site; USD 89,000 - 115,000; Full time

Benefits offered by this job

Relocation expenses reimbursed

Secret security clearance

Job summary

The U.S. Department of State, Bureau of Consular Affairs, is seeking multiple Administrative Officer positions within Passport Services across the United States. These full-time roles supervise administrative and business operations that support timely passport services.

Locations include Hot Springs, AR, Tucson, AZ, Washington, DC, and Charleston, SC. Telework is eligible per agency policy; relocation expenses may be reimbursed. Salary ranges from $88,621 to $115,213 per year.

Qualifications

• Experience analyzing organizational workloads to assess resource needs.
• Evaluating program policies and processes to identify deficiencies and improve efficiency.
• There is no substitute of education for specialized experience for the GS-12 position.
• Time-In-Grade Requirements: 52 weeks at the next lower grade to satisfy time-in-grade restrictions.
• Applicants must have 1 year of specialized experience equivalent to the GS-11 level.

Responsibilities

• Responsible for the assembly of information and compilation of reports dealing with production figures, aging data, and cost of operations.
• Develops criteria for goal evaluation and for program effectiveness by identifying and analyzing pertinent information, assessing accomplishments, and recommending action.
• Plans and conducts program evaluations focusing on the efficiency and effectiveness of agency operations, using knowledge of pertinent government-wide laws and regulations, Departmental policies, and precedents.
• Responsible for implementing the assigned passport agency’s delegated budget relating to travel, training, awards, overtime, and other budgetary expenditures in support of both short-term and long-term management operational goals and directives.
• Analyzes and tracks audit workload at the assigned agency, including distribution of audit burden, for use by the management team in developing and implementing action plans for reducing audit backlogs.

Job description

Summary

The Bureau of Consular Affairs (CA) at the U.S. Department of State is seeking to fill multiple Administrative Officer positions within its Passport Services Directorate at passport agencies across the United States.

These positions play a vital role in overseeing administrative and business operations that support the effective and efficient delivery of passport services.

TO LEARN MORE ABOUT CONSULAR AFFAIRS VISIT: https://www.state.gov/about-us-bureau-of-consular-affairs/

Overview

Location
Many vacancies in the following locations:
Hot Springs, AR
Tucson, AZ
Washington, DC
Charleston, SC

Telework eligible: Yes—As determined by agency policy.

Remote job: No

Relocation expenses reimbursed: Yes— Relocation expenses may be reimbursed.

Salary: $88,621 – $115,213 per year

Pay scale & grade: GS 12

Promotion potential: 12

Work schedule: Full-time – Shift work is required

Travel Required: Occasional travel – Occasional travel may be required.

Appointment type: Permanent

Supervisory status: No

Federal service type: This job is in the Competitive Service

Represented by a union: No

Drug test: Yes

Security clearance: Secret

Position sensitivity and risk: Noncritical-Sensitive (NCS)/Moderate Risk. Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type: Suitability/Fitness, National security

Financial disclosure required: No. Some jobs require financial disclosure to identify conflicts of interests.

Announcement number: SharedCert-2027-0007

Control number: 890803000

Eligibility

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

U.S. Department of State career or career conditional status employees in the competitive service; employees who are on temporary or other non-status appointments who have reinstatement or non-competitive eligibility for a competitive service appointment (e.g., tenured Foreign Service employees, employees on an excepted service appointment at the USUN who have previous career status, etc.); and CTAP

Duties

• Responsible for the assembly of information and compilation of reports dealing with production figures, aging data, and cost of operations.
• Develops criteria for goal evaluation and for program effectiveness by identifying and analyzing pertinent information, assessing accomplishments, and recommending action.
• Plans and conducts program evaluations focusing on the efficiency and effectiveness of agency operations, using knowledge of pertinent government-wide laws and regulations, Departmental policies, and precedents.
• Responsible for implementing the assigned passport agency’s delegated budget relating to travel, training, awards, overtime, and other budgetary expenditures in support of both short-term and long-term management operational goals and directives.
• Analyzes and tracks audit workload at the assigned agency, including distribution of audit burden, for use by the management team in developing and implementing action plans for reducing audit backlogs.

Requirements

Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

Experience analyzing organizational workloads to assess resource needs and improve operational efficiency.

Evaluating program policies and processes to identify deficiencies and recommend improvements that enhance operational efficiency and program effectiveness.

There is no substitute of education for specialized experience for the GS-12 position.

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• To request a reasonable accommodation for additional time on the timed sections of the assessment, please submit your request using the “Request a Reasonable Accommodation” button within the Assessment Application.

For all other reasonable accommodations at the U.S. Department of State, please contact the Office of Accessibility and Accommodations (OAA) at [e-mail].

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Review our benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Required documents

1. Resume limited to two pages showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions. Resumes longer than two pages will be deemed ineligible and will not be considered further.
2. Other Qualification Documentation (e.g. certificates, certifications, etc.), if applicable. See the Qualification section of this announcement for more information.
3. Most recent SF-50s (Notification of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority. The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information.
4. Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration. If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).

Agency contact information

Shared CertificateProgram

Phone: [phone]

Email: [e-mail]

Address: U.S. Department of State
1999 Dyess Ave
Charleston, South Carolina 29405
United States

Next steps

After all application packages are received, we will review applications and evaluate applicants’ qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the “How You Will Be Evaluated” section, to the hiring manager for selection consideration. Your application status will be updated up to four times during the following hiring phases:

1. After applications are received.
2. After applications are assessed to determine qualifications.
3. After candidates are referred to the hiring manager.
4. After a selection is made.

For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request