Administrative Office Coordinator

The MENTOR Network; Fargo (ND); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading healthcare provider is seeking an Administrative Support role to help maintain a welcoming office environment and efficiently manage patient interactions and schedules. The role demands attention to detail, excellent communication, and organizational skills, catering to a diverse clientele and ensuring quality service. Join us to make a difference in the lives of children and families while enjoying a flexible work schedule.

Qualifications

• 2-3 years of experience in administrative support.
• Strong attention to detail and organizational skills.
• Ability to meet deadlines and manage relationships.

Responsibilities

• Greets patients and families in a friendly manner.
• Schedule and reschedule therapy sessions.
• Ensure patient confidentiality via records and conversations.

Skills

Attention to detail

Organizational skills

Effective communication

Multi-tasking ability

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pediatric Partners, a part of the Sevita family, provides comprehensive in-home and clinic-based therapeutic services for infants, children, and young adults. Our teams of compassionate pediatric experts help children with medically complex, developmental, behavioral, educational, or other needs learn the skills they need to thrive. We offer physical, occupational, speech-language and feeding therapy; augmentative and alternative communication; mental health counseling, applied behavior analysis, and early intervention services.

Flexible full-time and part-time schedules!

Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. Maintains an efficient front office environment by providing excellent customer service to patients, families, and staff while ensuring office duties are covered in a professional manner in accordance with mission set forth by Pediatric Partners. This position will also serve as facilities liaison, and will work closely with Director of Operations and Therapy Managers to ensure a well-maintained, efficient, and streamlined clinic.

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:

• Greets patients and families in a friendly, professional manner ensuring patient needs are met
• Schedule/Reschedule therapy sessions
• Ensures patient insurance and demographic information is current for accurate billing and communication
• Provides administrative, clerical and phone support for the facility in a friendly and efficient manner
• Maintains strict patient confidentiality via records, conversations and EMR system (HIPAA)
• Uses EMR system to provide appropriate information to providers and institutions, including Release of Information requests
• EMR system reports – run report and gather information
• Collects payments as required for patient care and billing
• Enters work orders into system and organizes vendors and facilities maintenance
• Complete monthly facilities and quality improvement reports
• Provides a clean and safe environment for patients, families and employees including, yet not limited to tidying lobby and treatment areas, as well as complete superficial grounds maintenance

Education and Experience:

• High school diploma or equivalent
• 2-3 years of experience in administrative support.
• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Other Skills and Abilities:

• Strong attention to detail and organizational skills
• Ability to multi-task and meet deadlines
• Effective communication skills to manage relationships
• Knowledge of Microsoft programs including Word, Excel, and Outlook
• CPR Certification, required within 30 days of employment

Other Requirements:

• Travel as needed
• Current driver’s license and auto insurance

Physical Requirements:

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

About the company

The MENTOR Network is a national network of health and human services providers offering home- and community-based services across the country.

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