ADMINISTRATIVE MEDICAL ASSISTANT

Decatur County Memorial Hospital; Greensburg (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Decatur County Memorial Hospital in Greensburg, IN seeks an Administrative Medical Assistant to support physicians and staff. Responsibilities include processing authorizations, FMLA paperwork, and coordinating care while maintaining patient confidentiality.

The role involves scheduling, medical records management, and serving as a patient communications point. A CCMA/RMA/CMA credential is required by Aug 1, 2026 for new hires, with BLS kept current.

Qualifications

• High school diploma or equivalent required.
• Postsecondary training in Medical Assisting or related field preferred.
• Experience with insurance verification, prior authorizations, appointment scheduling, and medical office workflows preferred.
• Excellent communication and patient service skills required.

Responsibilities

• Coordinates and tracks prior authorizations for medications, procedures, testing, and specialty services.
• Completes, processes, and tracks disability, FMLA, insurance, and other forms timely.
• Monitors outstanding authorizations, referrals, paperwork, and patient requests for follow-up.
• Acts as liaison between patients, providers, pharmacies, insurers, employers, and external agencies.
• Schedules patient appointments, referrals, testing, and follow-up services.
• Maintains accurate patient records in the EMR and handles documentation with confidentiality.

Skills

Customer service

Communication

Multitasking

HIPAA/compliance

Education

High school diploma or equivalent

Postsecondary training in Medical Assisting or related field

Tools

EMR systems

Microsoft Office

Insurance verification software

Job description

Join the Team at Decatur County Memorial Hospital

At Decatur County Memorial Hospital (DCMH), we are more than a healthcare provider—we are a trusted community partner committed to improving the health and well-being of the individuals and families we serve. As a critical access hospital, DCMH combines high-quality patient care, advanced medical services, and a compassionate, patient-centered approach in a welcoming rural healthcare environment.

Our team is made up of dedicated professionals who are passionate about making a difference every day. We foster a culture of collaboration, respect, integrity, and continuous improvement, where employees are empowered to grow professionally while contributing to exceptional patient outcomes. DCMH offers competitive compensation and benefits, opportunities for professional development, and a supportive workplace that values each team member's contributions.

DCMH offers more than just a job—we offer a rewarding career and a supportive workplace culture. Employees enjoy competitive pay, comprehensive health and wellness benefits, generous paid time off, retirement savings opportunities, professional development support, and a variety of additional benefits designed to help you achieve your personal and professional goals. We are committed to creating an environment where team members feel valued, supported, and empowered to grow.

If you are seeking a rewarding career with an organization that is committed to excellence, innovation, and service, we invite you to explore opportunities with Decatur County Memorial Hospital and become part of a team that is making a meaningful impact in our community.

POSITION SUMMARY

Reports To

Manager, Practice Operations

Amount of Travel Required

Work may involve occasional travel between the hospital and other DCMH facilities and attendance at meetings or training sessions.

Positions Supervised

None

Work Schedule

Full-time days, Monday through Friday

Work schedule may be adjusted as needed to meet operational and business requirements.

FLSA Status

Non-Exempt (Hourly); eligible for overtime pay in accordance with applicable law.

Position Summary

The Administrative Medical Assistant provides administrative support to physicians, advanced practice providers, and clinical staff within the physician practices. Primary responsibilities include processing prior authorizations, completing FMLA and disability paperwork, and ensuring timely and accurate completion of patient-related documentation and administrative requirements. This position also serves as a point of contact for patient communications, assists with coordination of care, schedules appointments and follow-up services, manages medical records, and assists with prescription refill requests under the direction of a licensed provider. The Administrative Medical Assistant supports efficient practice operations while maintaining excellent customer service, regulatory compliance, and patient confidentiality.

KNOWLEDGE, SKILLS, & ABILITIES/POSITION QUALIFICATIONS

Education

High school diploma or equivalent required.

High school diploma or equivalent required.

Postsecondary training in Medical Assisting, Healthcare Administration, Medical Office Administration, or a related field preferred.

Experience

Minimum of one (1) year of experience in a medical office, physician practice, healthcare administrative setting, or related healthcare environment preferred.

Experience with insurance verification, prior authorizations, appointment scheduling, and medical office workflows preferred.

Computer Skills

Proficient in Microsoft Office, email, and other standard computer applications, with the ability to learn and effectively use software systems required for assigned responsibilities.

Experience with electronic medical records (EMR) systems preferred.

Certificates & Licenses

Effective August 1, 2026, all employees hired, rehired, promoted, or transferred into this position must hold a current Certified Clinical Medical Assistant (CCMA), Registered Medical Assistant (RMA), or Certified Medical Assistant (CMA) credential.

Employees who are currently in this position and do not hold one of these certifications are grandfathered and may remain in the position without obtaining certification.

Employees who currently hold a CCMA, RMA, or CMA certification, as well as all employees hired into the position after the effective date, must maintain their certification in good standing throughout their employment. Employees are responsible for meeting all certification renewal requirements and renewing their certification before its expiration date.

Current Basic Life Support (BLS) certification required within the timeframe established by the organization and maintained thereafter.

Other Requirements

• Knowledge of medical terminology, healthcare office procedures, and insurance processes.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Demonstrated customer service skills and ability to interact professionally with patients, families, providers, and staff.
• Ability to work independently while collaborating effectively within a team environment.

Essential Functions

• Coordinates and tracks prior authorizations for medications, procedures, testing, and specialty services to ensure timely access to care and minimize delays in treatment.
• Completes, processes, and tracks disability, FMLA, insurance, and other patient-related forms accurately and within established timeframes, ensuring timely communication with patients, providers, employers, insurers, and other third parties as needed.
• Monitors outstanding authorizations, referrals, paperwork, and patient requests to ensure timely follow-up, resolution, and completion.
• Serves as a liaison between patients, providers, pharmacies, insurance carriers, employers, and outside agencies to facilitate care coordination and resolve authorization and documentation issues.
• Schedules patient appointments, follow-up visits, referrals, diagnostic testing, and other healthcare services as directed by providers.
• Maintains accurate and complete patient records within the electronic medical record (EMR) system.
• Scans, indexes, files, and manages patient documents in accordance with established recordkeeping requirements and organizational policies.
• Maintains patient confidentiality and safeguards protected health information in compliance with HIPAA, regulatory requirements, and organizational policies.