Administrative Lead- Health Care for the Homeless

King County; Seattle (WA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

Join a dynamic team dedicated to serving vulnerable populations through health care and support services. This role as Administrative Lead involves managing operations, enhancing communication, and improving processes to ensure effective service delivery. You will coordinate meetings, manage program files using Microsoft Teams and SharePoint, and lead purchasing responsibilities. This position offers the chance to make a significant impact in the community while working in a supportive environment that values diversity and equity. If you are passionate about social justice and have the skills to drive change, we encourage you to apply and be part of a team that is making a difference in the lives of those experiencing homelessness.

Benefits

County issued laptop

Flexible work schedule

Commitment to equity and social justice

Supportive work environment

Qualifications

• Ability to work with diverse individuals, including vulnerable populations.
• Strong organizational skills and ability to coordinate work assignments.

Responsibilities

• Lead meeting planning and coordinate support for HCHN staff.
• Manage purchasing responsibilities and track program expenses.
• Identify gaps in processes and recommend improvements.

Skills

Interpersonal Skills

Organizational Skills

Analytical Thinking

Problem Solving

Communication Skills

Customer Service

Time Management

Knowledge of Financial Principles

Education

High School Diploma

Relevant Experience

Tools

Microsoft Teams

SharePoint

Oracle iExpense/iProcurement

Excel

Adobe Acrobat

Job description

Administrative Lead- Health Care for the Homeless

Pay $34.15 - $43.29 / hour

Location Seattle/Washington

Employment type Full-Time

Job Description

• Req#: 4075466

About the Health Care for the Homeless Network
Health Care for the Homeless Network (HCHN) contracts with 16+ community-based agencies to provide medical, dental, behavioral health, substance use, and case management services to vulnerable individuals and families experiencing homelessness in Seattle and King County. Services are provided in shelters, day centers, on the street, and in other locations where people experiencing homelessness congregate. HCHN also operates the Mobile Medical Program, with 4 field-based teams providing direct services to people experiencing homelessness.

About the position
We are looking for someone to join our dynamic team to serve as Health Care for the Homeless Administrative Lead (Administrator I). This position requires independent problem-solving skills and strong communication skills to work with a diverse group of staff, contractors, providers, stakeholders, and community members. The position is responsible for specific administrative services and operations & Finance duties, and Process Improvement. The work is performed on an independent basis within established guidelines and procedures and may be asked to handle sensitive and/or dynamic situations. This position reports to the HCHN Operations Manager.

The most competitive candidates will possess knowledge of the health, housing, and human service systems for persons experiencing homelessness in King County and have experience working with local governments and non-profit organizations in the health, human service, and/or housing sectors.

Commitment to Equity and Social Justice: King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities.

Administrative

• Lead meeting planning - schedule, prepare and coordinate support and follow-up for in-person and virtual meetings for HCHN staff, the HCHN Governance Council and its committees, the network of providers and other community forums. This includes providing or arranging supports for participants currently or formerly experiencing homelessness to access meetings (examples include processing incentives, reserving space, printing materials, ordering food for in-person meetings, etc.), taking meeting minutes and summarizing action steps.
• Actively use Microsoft Teams and SharePoint to centrally manage and coordinate program files; provide training and subject matter expertise to team members regarding these systems, manage permissions, track and monitor team progress on adoption of this and other new technologies.
• Provide information to management and staff on administrative policies and procedures, regarding purchasing, travel, community meetings, and more.
• Maintain program technological equipment and support its use by staff and community members, including laptops, video and audio equipment and more. Support team use of technology services for surveys, scheduling, communications, etc.

Operations

• Lead purchasing responsibility for the program as a King County P-card user (training available), process payments using Oracle iExpense/iProcurement.
• Reconcile, document, and track all purchases for goods and services and maintain a petty cash account according to King County policies and funder requirements.
• Lead process for all staff travel requests, serving as subject matter expert to travelers on steps to ensure policies and procedures are adhered to for approval and reimbursement. Also lead process to support non-employee travel, within King County travel guidelines.
• Manage network communication including central email and phone, regular newsletters, updates on HCHN website and other public materials, responding to public inquiries, and maintaining contacts for program partners.

Process Improvement

• Identify gaps in processes and initiate improvements to administrative, communication and team coordination systems within the program and/or recommend improvements to Division and Department.
• Initiate or support ongoing improvements in standard work processes impacting the team, providing training and consultation as needed.
• Inspire and create a positive work environment that promotes team unity while working with individuals from diverse backgrounds and/or those with lived experience of homelessness.
• Perform other duties as assigned.

Minimum Qualifications

• Demonstrated ability to work effectively with diverse individuals, including people with lived experience of homelessness or other vulnerable populations.
• Skill in interpersonal relationships and demonstrated ability to work as a member of a team. Ability to be tactful, compassionate and sensitive, and treat others with respect.
• Demonstrated strong organizational skills; Skill in coordinating work assignments with and between staff members.
• Knowledge of information-gathering techniques.
• Skills in analytical thinking and problem solving.
• Basic knowledge of financial principles and practices and skill in mathematical calculation.
• Skill in oral and written communication, including editing and proofreading skills.
• Demonstrated time management and self-direction skills to work independently, prioritize work and complete multiple tasks simultaneously with high accuracy.
• Provides excellent customer service skills, maintains a calm and respectful demeanor, and uses tact and discretion in difficult communications.
• Familiarity with the principles of de-escalation and trauma-informed and harm reduction practices, especially in working with people with experience of homelessness.
• Demonstrated ability in tracking multiple ongoing projects, producing detailed quality work within tight timeframes.
• Experience with the principles of equity and social justice and ability to apply them in the workplace.
• Intermediate to advanced skill in most common desktop workflow tools, including but not limited to Excel, Outlook, Adobe Acrobat, Teams and Sharepoint.
• Ability to travel to locations around Seattle & King County for occasional meetings.

OR:

• Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

DESIRED QUALIFICATIONS

• Experience working with King County's Oracle EBS Financial System.
• Experience with purchasing and handling petty cash.
• Knowledge of public health practices and terminology.
• Experience managing Microsoft Teams and/or SharePoint platforms.
• Experience using principles of de-escalation and trauma-informed and harm reduction practices, especially in working with people with experience of homelessness.
• Experience working with homeless service agencies or programs.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

COVID-19 Vaccination Requirement:

If you are the successful candidate for the position(s), as a condition of your employment, you will be required to be fully vaccinated against COVID-19 to work in the medical clinic(s) outlined in this job posting prior to your start date. To ensure this condition is met, prior to your start date, the county will send you a conditional offer letter requesting you to provide proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply: This Career Service position is open to all qualified applicants.

Application Process:

• An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the "Apply" link) including work history and position duties.
• Responses to Supplemental Questions. Please do not copy and paste your resume or resume sections as responses to Supplemental Questions. Doing so will result in an incomplete application, unless the submitted information completely and directly answers the questions posed.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed NeoGov application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

• The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and testing. For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities, work location and working hours.

Necessary Special Requirements

• The selected candidate will be required to pass a thorough background investigation.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing required training on time.

Work location: The positions will work onsite half time and remote the other half, subject to change. The onsite location is primarily in downtown Seattle, Chinook Building, 401 5th Avenue, Suite 1000, Seattle, WA, 98104, and other Public Health or contractor locations as needed.

Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. There will be situations where the employee is required to report to a County worksite.

Work schedule: The normal work week is Monday through Friday, 8 am – 5 pm with some need to work outside those hours. The position is subject to the provisions of the Fair Labor Standards Act and is overtime eligible.

Union affiliation: This position is not represented by a labor union.

Contact:
For more information about the application process, please contact Catherine Fitzpatrick, Sr. HR Analyst at [e-mail]. For questions about the position, contact Denise Hawthorne at [e-mail].

King County is located in the US state of Washington.