ADMINISTRATIVE HEARING OFFICER I (INVESTIGATION SPECIALIST II) - 76003487

State of Florida; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

The State of Florida is seeking an Administrative Hearing Officer I to conduct hearings regarding driver license reinstatement. This role involves managing a caseload, analyzing testimony, and making evidence-based decisions in a professional environment, supporting Florida's mission for roadway safety.

Benefits

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Qualifications

• Candidates must have a valid driver's license in good standing.
• Experience in customer service is preferred.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Conduct administrative hearings to determine license reinstatement.
• Manage complex caseloads under tight deadlines.
• Research case backgrounds and analyze information for decisions.

Skills

Communication

Attention to Detail

Analytical Skills

Discretion

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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ADMINISTRATIVE HEARING OFFICER I (INVESTIGATION SPECIALIST II) - 76003487

Date: May 31, 2025

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:847430

Agency: Highway Safety and Motor Vehicle

Working Title: ADMINISTRATIVE HEARING OFFICER I (INVESTIGATION SPECIALIST II) - 76003487

Candidates who live in Tampa, Orlando, Tallahassee, Clearwater, Ft. Lauderdale, Jacksonville

and Miami are encouraged to apply .

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers .

Duties and Responsibilities

The Bureau of Administrative Reviews (BAR) is dedicated to improving the safety of Florida’s roadways, while at the same time providing excellent customer service and a fair and impartial due process for drivers whose driver license or driving privilege is suspended, revoked, canceled or disqualified.

As an Administrative Hearing Officer I, you will conduct administrative review hearings under oath to make determinations for possible reinstatement of driver licenses in accordance with Florida Statutes and FLHSMV policies and procedures. This level of hearing officer traditionally handles the more basic types of administrative hearings, to include review waiver hearings, expedited reviews, and restricted license (hardship) hearings of lesser complexity. On occasion, additional types of hearings may be conducted. As an Administrative Hearing Officer I, duties and responsibilities will also include but not be limited to managing a complex caseload that is subject to strict deadlines, preparing and maintaining case files, researching case backgrounds, reviewing and evaluating testimony and evidence, analyzing information from various sources to make sound decisions, writing and issuing final orders and documenting decisions and outcomes of hearings.

Knowledge, Skills, and Abilities

• Value professionalism and customer service – able to conduct hearings in a professional and impartial manner; maintain high professional standards and remain calm and courteous when dealing with customers.
• Possess strong communication and active listening skills – able to express ideas and facts clearly and be able to convey complex or detailed information to customers with varying levels of understanding of the administrative hearing process.
• Value attention to detail, organization and prioritization – be thorough in accomplishing tasks and be able to plan and organize time and resources effectively to meet deadlines and statutory requirements.
• The ability to analyze and comprehend a variety of legal and non-legal information to aid in making sound, well-informed and objective decisions. This includes review of driver history records, investigation reports, FLHSMV policies and procedures, administrative rules, and Florida Statutes.
• Possess discretion and integrity – able to handle sensitive information and maintain confidentiality.
• The ability to proficiently operate various technology applications, such as Microsoft Office, and possess the ability to learn new software.

Preferred Qualifications

Preference will also be given to applicants who have experience:

• Experience analyzing and interpreting information from different sources to make decisions and draw conclusions on various subject matter. Additional preference will be given to those with experience analyzing and interpreting Florida Statutes.
• Experience preparing written correspondence and reports.
• Experience creating and maintaining case files/a document filing system.
• Experience in customer service dealing with customer questions or complaints.
• Experience working in a legal office setting.

Job Related Requirements

• High School Diploma or GED equivalent.
• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• Ability to operate a state vehicle.
• Occasional travel to include overnight travel may be required.
• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.

If you are looking for

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

ORLANDO, FL, US, 32810 FT LAUDERDALE, FL, US, 33309 ORLANDO, FL, US, 32811 MIAMI, FL, US, 33176 TALLAHASSEE, FL, US, 32301 TAMPA, FL, US, 33625 MIAMI, FL, US, 33132 TALLAHASSEE, FL, US, 32312 ORLANDO, FL, US, 32804 CLEARWATER, FL, US, 34620 JACKSONVILLE, FL, US, 32207 TAMPA, FL, US, 33620 TAMPA, FL, US, 33617 JACKSONVILLE, FL, US, 32219 TALLAHASSEE, FL, US, 32302 TAMPA, FL, US, 33613 MIAMI, FL, US, 33127 TAMPA, FL, US, 33604 TAMPA, FL, US, 33605 ORLANDO, FL, US, 32819 MIAMI, FL, US, 33147 MIAMI, FL, US, 33184 CLEARWATER, FL, US, 33755 ORLANDO, FL, US, 32807 MIAMI, FL, US, 33131 ORLANDO, FL, US, 32826 MIAMI, FL, US, 33135 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 32244 TALLAHASSEE, FL, US, 32311 JACKSONVILLE, FL, US, 32205 TALLAHASSEE, FL, US, 32305 ORLANDO, FL, US, 32814 JACKSONVILLE, FL, US, 32221 TAMPA, FL, US, 33614 ORLANDO, FL, US, 32833 TAMPA, FL, US, 33609 FT LAUDERDALE, FL, US, 33304 ORLANDO, FL, US, 32803 CLEARWATER, FL, US, 33756 TALLAHASSEE, FL, US, 32317 MIAMI, FL, US, 33134 TAMPA, FL, US, 33615 JACKSONVILLE, FL, US, 32212 TALLAHASSEE, FL, US, 32308 MIAMI, FL, US, 33172 JACKSONVILLE, FL, US, 32211 MIAMI, FL, US, 33160 ORLANDO, FL, US, 32806 JACKSONVILLE, FL, US, 32206 ORLANDO, FL, US, 32812 MIAMI, FL, US, 33162 CLEARWATER, FL, US, 33760 MIAMI, FL, US, 33183 ORLANDO, FL, US, 32825 MIAMI, FL, US, 33130 MIAMI, FL, US, 33157 MIAMI, FL, US, 33144 MIAMI, FL, US, 33145 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, US, 32224 TAMPA, FL, US, 33618 MIAMI, FL, US, 33122 CLEARWATER, FL, US, 33765 MIAMI, FL, US, 33155 JACKSONVILLE, FL, US, 32246 TALLAHASSEE, FL, US, 32309 TAMPA, FL, US, 33611 MIAMI, FL, US, 33283 JACKSONVILLE, FL, US, 32225 MIAMI, FL, US, 33173 MIAMI, FL, US, 33175 FT LAUDERDALE, FL, US, 33316 TAMPA, FL, US, 33680 ORLANDO, FL, US, 32821 TALLAHASSEE, FL, US, 32316 FT LAUDERDALE, FL, US, 33311 ORLANDO, FL, US, 32805 TAMPA, FL, US, 33637 CLEARWATER, FL, US, 33762 JACKSONVILLE, FL, US, 32208 TALLAHASSEE, FL, US, 32399 MIAMI, FL, US, 33128 TAMPA, FL, US, 33626 MIAMI, FL, US, 33174 ORLANDO, FL, US, 32824 TALLAHASSEE, FL, US, 32303 MIAMI, FL, US, 33189 JACKSONVILLE, FL, US, 32256 TAMPA, FL, US, 33634 MIAMI, FL, US, 33142 JACKSONVILLE, FL, US, 32259 MIAMI, FL, US, 33178 MIAMI, FL, US, 33186 MIAMI, FL, US, 33169 MIAMI, FL, US, 33138 MIAMI, FL, US, 33194 MIAMI, FL, US, 33177 ORLANDO, FL, US, 32808 ORLANDO, FL, US, 32831 JACKSONVILLE, FL, US, 32202 TAMPA, FL, US, 33619 TAMPA, FL, US, 33610 ORLANDO, FL, US, 32818 JACKSONVILLE, FL, US, 32218 MIAMI, FL, US, 33166 MIAMI, FL, US, 33101 TAMPA, FL, US, 33672 FORT LAUDERDALE, FL, US, 33301 FT LAUDERDALE, FL, US, 33314 TAMPA, FL, US, 34748 FORT LAUDERDALE, FL, US, 33315 MIAMI, FL, US, 33126 MIAMI, FL, US, 33181 TAMPA, FL, US, 33606 TAMPA, FL, US, 33602 JACKSONVILLE, FL, US, 32226 ORLANDO, FL, US, 32822 JACKSONVILLE, FL, US, 32222 MIAMI, FL, US, 33161 MIAMI, FL, US, 33125 TAMPA, FL, US, 33607 MIAMI, FL, US, 33165 TALLAHASSEE, FL, US, 32304 JACKSONVILLE, FL, US, 32209 MIAMI, FL, US, 33136 MIAMI, FL, US, 33150 ORLANDO, FL, US, 32801 ORLANDO, FL, US, 32809 MIAMI, FL, US, 33199 JACKSONVILLE, FL, US, 32231 TALLAHASSEE, FL, US, 32310 TAMPA, FL, US, 33616 JACKSONVILLE, FL, US, 32216 MIAMI, FL, US, 33137 TAMPA, FL, US, 33612 MIAMI, FL, US, 33055 ORLANDO, FL, US, 32835 JACKSONVILLE, FL, US, 32204 MIAMI, FL, US, 33256 JACKSONVILLE, FL, US, 33207 ORLANDO, FL, US, 32827 JACKSONVILLE, FL, US, 32250

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time