Administrative Dietary Clerk - Methodist Dallas Med Ctr

Aramark; Dallas (TX); On-site; USD 29,000 - 37,000; Full time

Job summary

Aramark is seeking an Administrative Dietary Clerk to support patients via phone and software systems, serving as a liaison to other departments for meal services. The role emphasizes patient safety and confidentiality, with responsibilities spanning data entry, order processing, and cross-team coordination.

The position requires strong customer service, ability to work in a fast-paced environment, and careful attention to privacy and sanitation standards.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Administrative experience with filing and organization.
• Fluent English (bilingual a plus) and clear communication.
• Able to stay calm under pressure and multitask.
• Proficient with basic computer software and data entry.

Responsibilities

• Function in a fast-paced call center environment where calls are recorded and assessed.
• Maintain friendly, efficient customer service toward customers, clients, and co-workers.
• Provide patient customer service: answer phones, take menu orders, direct calls related to meals or nutrition.
• Use software to record patient orders and ensure accuracy of meal orders.
• Maintain knowledge of therapeutic diets to ensure correct meal processing.
• Collaborate with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.

Skills

Customer service

Data entry

Multitasking

English fluency

Job description

Job Description

The Administrative Dietary Clerk provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Will also require to keep up with several administrative tasks with a high focus on patient safety and security. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

The Administrative Dietary Clerk provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Will also require to keep up with several administrative tasks with a high focus on patient safety and security. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
• Requires strong customer service skills including attention to detail on data entry duties.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK?s standards of operation. Adheres to ARAMARK?s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous customer service and with high volume call center experience preferred
• Previous administration experience with filing and highly organized is preferred
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure while having the ability to effectively mulit-task
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 ? 45 wpm.
• Must be flexible and adaptable to change.

Education

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.