Administrative Counselor - Cemetery Services

Ultimate Staffing; Rockville (MD); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Comprehensive training

Ongoing professional development

Job summary

A staffing agency is seeking an Administrative Counselor in Rockville, Maryland, to guide families through burial arrangements with compassion and professionalism. Responsibilities include coordinating administrative tasks for burial services, educating families on options, and maintaining records. The ideal candidate will have 2+ years of experience in customer service and administrative support, strong communication skills, and a high school diploma. This full-time, in-office position offers a meaningful opportunity to serve the community during significant times.

Qualifications

• 2+ years of experience in administrative support and customer service.
• Ability to manage multiple tasks with sensitivity and discretion.
• Knowledge of burial processes and regulations preferred but not required.

Responsibilities

• Serve as the primary point of contact for families.
• Coordinate all administrative aspects of burial services.
• Maintain accurate records and ensure compliance with regulations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Microsoft Office Suite

Customer service

Education

High school diploma or equivalent

Job description

Administrative Counselor - Cemetery Services

Location: Montgomery County, Maryland

Employment Type: Full‑Time, Direct Hire, Fully in Office

Pay: $20.00‑21.00 per hour

Job Description: Ultimate Staffing is seeking compassionate and service‑oriented Administrative Counselors to join our client's dedicated team in Montgomery County, Maryland. This role is pivotal in supporting families during one of the most significant moments in their lives by guiding them through the process of arranging burial services. The Administrative Counselor will work closely with families to ensure all aspects of cemetery arrangements are handled with care, dignity, and professionalism. Hours are 8 am‑4:30 pm with alternating Saturdays.

Key Responsibilities

• Serve as the primary point of contact for families to provide guidance on burial arrangements, ensuring all needs and wishes are met with empathy and attention to detail.
• Coordinate all administrative aspects of burial services, including the preparation of contracts, scheduling of services, and completion of necessary documentation.
• Educate families on available burial options, including plots, memorials, and additional services, while maintaining sensitivity to their emotional and financial needs.
• Liaise with funeral homes, religious organizations, and other service providers to ensure seamless coordination of services.
• Maintain accurate records and ensure compliance with all legal and regulatory requirements.
• Provide ongoing support to families before, during, and after services, addressing any questions or concerns with compassion and professionalism.
• Collaborate with cemetery grounds and operations teams to ensure timely and respectful preparation of burial sites.
• Assist families with pre‑need planning, offering guidance on future burial arrangements.
• Contribute to creating a welcoming and supportive environment for all visitors.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in administrative support and customer service, ideally in a highly service‑oriented environment.
• Exceptional interpersonal and communication skills with the ability to provide comfort and reassurance during difficult times.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks with sensitivity and discretion.
• Experience in Microsoft Office Suite and database management.
• Knowledge of burial processes and regulations (preferred but not required; training will be provided).
• Must have a valid driver's license.

Why Join Us

This position offers an opportunity to provide meaningful service to families at a critical time in their lives. You will become part of a supportive team that values empathy, professionalism, and dedication to the community. Comprehensive training and ongoing professional development will be provided.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.