Administrative Coordinator - Raleigh, NC (NG911/PSAP experience is required)

STI; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

STI in Raleigh seeks an NG911 Administrative Specialist to provide daily admin, financial, and operational support for the NG911 program. Responsibilities include scheduling, documentation, file management, travel arrangements, and calendar tasks for the NMAC Manager and Program Manager/Network Engineer.

You will maintain records, prepare reports and MOUs, and coordinate meetings with PSAP partners while tracking milestones to support NG911 operations.

Qualifications

• Strong administrative, organizational, and documentation skills.
• Proficiency in Microsoft 365 and collaboration tools.
• Excellent written and verbal communication.

Responsibilities

• Provide daily administrative support for the NMAC Manager and Program Manager.
• Maintain organized records and ensure compliance with the State 911 Plan.
• Assist in preparing reports, MOUs, and briefing materials.
• Coordinate internal and external meetings, workshops, and PSAP engagements.

Skills

Administrative support

Documentation

Calendar management

Written & verbal communication

Multitasking

Attention to detail

Tools

Microsoft Office 365

Teams

SharePoint

Excel

Word

Job description

• Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer, including scheduling, documentation, file management, P-care reconciliation, travel arrangement and calendar management.

Administrative Support

• Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer, including scheduling, documentation, file management, P-care reconciliation, travel arrangement and calendar management.
• Maintain organized records and ensure administrative compliance with the State 911 Plan.
• Assist in preparing reports, correspondence, briefing materials, and presentations and MOUs.
• Support coordination of internal and external meetings, workshops, and PSAP-related engagements.

Operational Coordination

• Assist with tracking project milestones, follow‑ups, and operational tasks required for statewide ESInet and NG911 support.

Financial Support

• Assist the Financial Analyst to the Board with accounting responsibilities specific to the 911 surcharge fee collection.
• Support accounts payable tasks as assigned, including processing invoices, tracking expenditures, and ensuring adherence to fiscal policies.
• Maintain financial documentation and organize revenue/expense records related to NG911 operations.

Program & Process Support

• Help monitor administrative components of NG911 projects and initiatives.
• Contribute to process improvements that enhance efficiency, organization, and service continuity.
• Collaborate with staff and stakeholders to maintain consistency with standards established by the State 911 Board.

Required Skills &Qualifications

• Strong administrative, organizational, and documentation skills.
• Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, Excel, Word).
• Effective written and verbal communication abilities.
• Ability to manage multiple priorities in a fast‑paced, service‑oriented environment.
• Strong attention to detail and ability to maintain accurate financial and operational records.

Preferred Qualifications

• Experience supporting government, public safety, or emergency communications programs.
• Familiarity with NG911, ESInet, or PSAP operations.
• Background in accounts receivable/accounts payable or financial tracking.

Working Conditions

• In person environment within the NC 911 Board at 3900 Wake Forest Road, Raleigh
• Occasional coordination with statewide PSAPs and external partners.
• Role may require assisting during critical operations or escalations.

Impact of the Position

This role is critical to ensuring seamless administrative, financial, and operational support for the NG911 program. By enabling structured coordination between the NMAC and PSAPs, the NG911 Administrative Specialist directly contributes to the reliability and efficiency.