Administrative Coordinator - Radiology

Albany Med Health System; City of Albany (NY); On-site; USD 47,000 - 72,000; Full time

Job summary

An established industry player is seeking a dedicated administrative professional to enhance operational efficiency within a dynamic healthcare environment. This role involves acting as a liaison between various medical staff and ensuring seamless communication and support for physicians. You will be instrumental in managing schedules, coordinating new physician orientations, and providing essential administrative assistance. Join a team that values customer service and operational excellence, and contribute to a mission that prioritizes patient care and organizational success. If you thrive in a collaborative setting and are passionate about healthcare, this opportunity is perfect for you.

Qualifications

• Strong administrative skills to support operations and personnel.
• Ability to communicate effectively with healthcare professionals.

Responsibilities

• Support day-to-day operations and assist department leadership.
• Manage physician scheduling and coordinate new physician orientations.

Skills

Administrative Support

Communication Skills

Problem-Solving

Operational Efficiency

Customer Service Orientation

Education

Bachelor's Degree in a related field

Tools

Qgenda

Job description

Department/Unit

Radiology Practice Shared

Work Shift

Day (United States of America)

Salary Range

$47,921.64 - $71,882.46

Role Overview: Active involvement in direction, completion, and outcome of administrative functions of business, personnel, and operational activities related to Community Care Physicians. Act as a liaison between Albany Medical Center and Community Care Physicians. Promote efficient customer service-oriented organization through operational integration. Demonstrate timely and effective resolution of clinical and non-clinical problems. Assess flow and implement adjustments to maximize efficiency of physician operations within the department. Act as a resource to department leadership, physicians, and staff.

Key Responsibilities:

1. Supports Chair/Vice Chair, Attending Physicians, Practice Manager of Community Care Physicians, Director Imaging and Related Services, and department managers and supervisors.
2. Assists with day-to-day operations in collaboration with the Chair/Vice Chair, Practice Manager and Director of Imaging and Related Services.
3. Acts as a liaison to the Chair/Vice Chair, CCP Practice Manager and Physicians, Director Imaging and Related Services, and departmental managers and supervisors.
4. Assists Chair/Vice Chair in obtaining and maintaining faculty appointments for department physicians.
5. Provides administrative support to physicians for planning appointments and meetings.
6. Maintains physician credentialing, continuation of medical education, licensing, billing, time log completion, and other duties as assigned by the Director Imaging and Related Services.
7. Identifies problems and resolutions and provides follow-up to Chair/Vice Chair and Director Imaging and Related Services.
8. Provides support to Radiology Residency Director(s) and Radiology Residency Coordinator.
9. Acts as back up support for Residency Coordinator as necessary.
10. Works collaboratively with physicians and administrative staff to ensure efficient workflow between front-line and back-end operations.
11. Assists in the coordination of new physician orientation, credentialing, corporate compliance and training as needed.
12. Manages Qgenda by working with radiology scheduling department to ensure sufficient physician coverage both on-site and on-call throughout all hospital imaging modalities and outside facilities.
13. Prepares monthly, holiday, vacation and on-call schedules for physicians.
14. Adheres to Albany Medical Center policy and procedure when accessing protected health information.
15. Attends and actively participates in CCP Radiology Physician Operations and AMC Radiology Quality Improvement Team meetings, as required or necessary.
16. Assists in the planning of the annual department awards celebrations for residents and staff.

Planning and Program Development: Monitors the XRMD phone lines for the Radiology Department. Works closely with telecommunications, department managers and radiology support staff. Works on special projects assigned by the Chair/Vice Chair of Radiology, Practice Manager Community Care Physicians, and Director of Imaging and Related Services.

Communication: Exercises initiative and independent judgment in communications with Chair/Vice Chairs, Radiologists, Directors, managers and supervisors throughout the hospital. Practices discretion in communication of confidential information. Communicates effectively with the Chair/Vice Chair and Director of Imaging and Related Services on all matters related to the workflow and process of Imaging. Assists Radiologists with communicating critical and urgent findings to referring providers in accordance with hospital policy.

Organizational Requirements:

• Maintain strict adherence to the Albany Medical Center Confidentiality policy.
• Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities.
• Comply with all Albany Medical Center Policies.
• Comply with behavioral expectations of the department.
• Maintain courteous and effective interactions with colleagues.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Participate in and successfully complete Mandatory Education.
• Perform all other duties as needed or directed to meet the needs of the department.

Salary commensurate with experience.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

Role Requirements: This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

• Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties.
• Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
• Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.