Administrative Coordinator - Integrate Care Center Clinic (ICC)

HealthRIGHT 360; San Francisco (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO

15 paid holidays

Commuter benefits

Retirement plans

Training and professional development

Public loan forgiveness programs

Union-eligible position

Job summary

HealthRIGHT 360 is seeking an Administrative Coordinator to support day-to-day operations for the Integrated Care Center Clinic in San Francisco. The role involves front desk intake, scheduling, training interns and volunteers, and acting as a receptionist for administrative and clinic departments.

You will manage patient interactions, call handling, and accurate messaging, while supporting MISYS/One-E-App processes and data entry. A strong service mindset and teamwork are essential.

Qualifications

• High school diploma or equivalent.
• Prior experience in front desk reception, administrative and/or customer service.
• Experience working with staff and volunteers.
• Preferably 2 years’ experience working in a medical front office setting, preferably in a community clinic with medical experience.
• Preferably MISYS and One-E-App experience (CAA Certified).
• CPR certification and First Aid certification.

Responsibilities

• Schedules and directs clinic appointments and agency calls.
• Enrols patients into health programs and follows up on provider appointments.
• Greet visitors and provide customer service to patients and vendors.
• Maintains appointment systems and accurate data entry across systems.

Skills

Front desk reception

Customer service

Data entry

Phone switchboard

Education

High school diploma or equivalent

Tools

MISYS

One-E-App

Job description

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

The Integrated Care Center Clinic is a federally qualified health centers that provide primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

Benefits And Perks

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union-eligible position.

The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team-based care in an integrated care setting.

The Administrative Coordinator assists the agency with day-to-day functions, which includes a rotation of front desk intake/registration, scheduling, training of interns & volunteers, and work as a call receptionist for our administrative & clinic departments.

Key Responsibilities

Clinic Intake Responsibilities

• Schedules medical clinic appointments and directs calls throughout the agency.
• Assists with enrolling patients into HSF (Healthy San Francisco) program.
• Makes follow-up calls for providers; calls to confirm “next day’s appointments”.
• Greets and provides customer service to patients, guests, clients, and vendors.
• Communicates clearly on the phone and accurately takes and delivers messages.
• Works at other locations when needed.

Documentation Responsibilities

• Performs general administrative tasks such as filing, organizing, data entry and billing.
• Assists in maintaining computerized appointment system (Mysis) or other assigned system.
• Processes patient/client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative Responsibilities

• Manages receipt and routing of agency mail (incoming and outgoing).
• Assists and directs callers and visitors to appropriate employees and departments.
• Ability to operate a single or multiple position telephone switchboard. Works in a team-oriented environment.
• Orientation, training, and supervision of volunteers on certain front desk responsibilities may be assigned.

Qualifications

Education, Certification, and Experience

• High school diploma or equivalent.
• Prior experience in front desk reception, administrative and/or customer service.
• Experience working with staff and volunteers.
• Preferably 2 years’ experience working in a medical front office setting, preferably in a community clinic with medical experience.
• Preferably MISYS and One-E-App experience (CAA Certified).
• CPR certification and First Aid certification.

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.

Covid-19 vaccine and booster is requiredfor this position. Exemptions are not accepted.