Administrative Coordinator I - Front Office Supervisor (Lexington)

State of South Carolina; Cayce (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vacation leave

Sick leave

Paid holidays

Parental leave

Retirement program

Job summary

State of South Carolina's Office of Mental Health seeks an Administrative Coordinator I to supervise front office operations, coordinate staff schedules across satellite clinics, and ensure timely EPMS planning and evaluations.

The role requires a high school diploma or higher, public administration experience, and travel to satellite clinics. Bilingual abilities are a plus.

Qualifications

• Supervise front office personnel and schedule staff across locations.
• Verify insurance/Medicaid and obtain preauthorization; conduct quarterly audits.
• Assist clinics in meeting patient care hours and manage schedules.
• Train staff on customer service and address issues promptly.
• Comply with policies, ensure CARD accreditation and agency procedures.
• Pursue professional development via supervision and training.

Responsibilities

• Supervise front office personnel and schedule staff.
• Verify insurance/Medicaid and obtain preauthorization; conduct quarterly audits.
• Assist clinics in meeting patient care hours and manage schedules.
• Train staff on customer service and address issues promptly.
• Comply with policies and ensure CARD accreditation.

Skills

Front office supervision

Staff scheduling

Customer service

HIPAA knowledge

Financial compliance

Insurance/Medicaid verification

Office software/EPMS

Education

High school diploma or higher

Bachelor's degree substitution allowed

Tools

EPMS

Job description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking aAdministrative Coordinatorwho is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Lexington County Community Mental Health Center, 301 Palmetto Park Blvd, Lexington, SC 29072.

Under general supervision, provides supervision and coordination of all front office operations for the Center.

Responsibilities for the Administrative Coordinator I:

• Responsible for the supervision of front office personnel. Schedule work assignments to ensure proper support staffing at all location offices. Complete EPMS planning stages and evaluations correctly and in a timely manner. Adheres to BHDD policies and procedures regarding supervision.
• Ensure front offices meet financial compliance requirements (i.e. completion of financial updates on time, verification of insurance/Medicaid at each appointment, ABNs completed as appropriate, etc.) Responsible for obtaining, verification, and getting preauthorization for all insurance clients for LCCMHC and working with the procedures and data entry. Conduct quarterly front office financial audits and business/financial record audits for all satellite offices.
• Assist all clinics in meeting center patient care hours standards and goals (i.e. ensure reminder calls are consistently made for all appointments, follow up letters for missed appointments, manage schedules for all clinical and medical staff including backfilling of appointments, manages will call list for each staff, etc.)
• Ensure support staff provide exceptional customer services to all clients of LCCMHC. Train all staff on appropriate customer service and address any issues related to customer service immediately and proactively with staff.
• Comply with Corporate Compliance policy; all State and Federal laws; all Agency and Center policies and procedures. Help ensure area is CARD accredited.
• Pursue professional development through collegial consultation, supervision, continuing education, training, and licensure/certification as applicable.

A high school diploma and relevant experience in business management, public administration, or administrative services or a bachelor's degree may be substituted for the required work experience.

Additional Requirements:

• Will require travel to satellite clinics. Valid SC driver's license and ability to operate a state vehicle is required
• Position is essential and may be called back during a crises/disaster/emergency

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employees must have:

• Knowledge of agency policies, procedures, rules, regulations and program services related to the specific administrative function.
• Familarity of governmental fiscal and personnel procedures, practices and policies.
• Knowledge of modern office practices, procedures and equipment.
• Ability to coordinate diverse administrative functions.
• Effectively establish and maintain effective working relationships.
• Ability to plan, organize and supervise the work of subordinate personnel.
• Capable of communicating effectively.
• Ability to provide exceptional customer services.
• Knowledge of front office operations in a healthcare entity to include HIPAA regulations.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.