Administrative Coordinator (Drop Bury)

Shelby American, Inc.; Memphis (TN); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Administrative Coordinator to join their Memphis team. In this dynamic role, you will be the linchpin connecting technicians and customers, ensuring seamless communication and service delivery. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional organizational and time management skills. With a focus on providing top-notch customer service, you will handle dispatch requests, manage data, and support various administrative functions. This position offers a full benefits package, career advancement opportunities, and the chance to make a meaningful impact in a growing organization. If you are detail-oriented and enjoy a variety of tasks, this is the perfect opportunity for you!

Benefits

Paid Weekly

Full Benefits Package (Medical, Dental & Vision)

Paid Time Off

401(k) with Company Match

Company Paid Life Insurance

Career Development & Advancement Opportunities

Qualifications

• 1+ years of high-level administrative support or office support experience.
• Proficient in Microsoft Excel and other Office Suite products.

Responsibilities

• Dispatch service requests to technicians and manage customer service interactions.
• Maintain accurate customer service history and assist with data management.

Skills

Organizational Skills

Time Management

Communication Skills

Customer Service Skills

Bilingual (English/Spanish)

Education

High School Diploma

1+ years of administrative support experience

Tools

Microsoft Excel

Office Suite

CSG

WFX

ACSR

Penguin Data

Job description

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We have an exciting opportunity for an Administrative Coordinator to join our Drop Bury team in Memphis, TN (office is located at 3955 Vantech Dr, 38115). The ideal individual would be a conceptual thinker with a strong attention to detail and superb organizational and time management skills. A multitasker who enjoys variety and thrives in a fast-paced, always growing environment. If this sounds like you, we would love to connect!

Why TAK?

• Full Time schedules between 7am-6pm CST, Monday-Friday
• Paid Weekly
• Compensation: $18 - $22 per hour, DOE
• In-office position with the potential for some remote work
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Dispatch service requests to available technicians; act as liaison between technician and customer service team members
• Manage calls and support to assist in driving positive field productivity
• Key and maintain accurate customer service history and service call records
• Assist daily with requesting locates as needed
• Access, input and manage data in CSG, WFX, and ACSR, Penguin Data
• Close work orders using proper solution and clear codes
• Ad hoc reporting as requested
• Support administrative functions of the office
• Strive to provide the best customer experience every day
• Other duties as assigned

Requirements

• 1+ year(s) of high-level administrative support (senior, executive, etc.), transportation administration, office support or related experience
• Proficient with Microsoft Excel and other Office Suite products - Excel experience required
• Bilingual (English/Spanish) fluency a plus
• Permitting experience a plus
• Ability to learn and utilize role specific equipment and software
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced environment
• Ability to work independently, prolonged periods of sitting at a desk and working on a computer while utilizing telephones, smart phones and headsets
• Valid form driver's license with satisfactory driving record (free from suspensions or revocations)
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting [e-mail].