ADMINISTRATIVE COORDINATOR

OASIS MENTAL HEALTH CENTERS MEDICAL LLC; Washington (NJ); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401k with company match

Paid time off

MedicalDentalVision benefits

Life insurance

Employee discount

Job summary

OASIS MENTAL HEALTH CENTERS MEDICAL LLC in New Jersey seeks full-time Administrative Coordinators to support our Consultation Coordinators in getting patients into Spravato and TMS treatment. You will manage patient cases, verify benefits, and ensure all documentation is ready for providers.

Collaborating across departments, you will help streamline the patient journey, maintain accurate CRM records, and schedule appointments while delivering compassionate service and meticulous follow-up.

Qualifications

• Bachelor's degree or MA certification required or preferred.
• Experience with EHR and CRM software is desirable.
• Insurance benefits and prior authorization experience helpful.
• Strong customer service and communication skills essential.
• Organized with attention to detail and reliable transportation.

Responsibilities

• Submit and follow up on prior authorizations to insurers.
• Verify insurance benefits and patient documentation for start of treatment.
• Schedule patients and manage calendar for providers.
• Maintain CRM notes with clear, empathetic patient communications.
• Ensure compliance with REMS/DEA logs and inventory management.

Skills

Customer Service

Attention to detail

Communication skills

Problem solving

Organization

Education

Bachelor's degree

Medical Assistant certification

Licensure

Tools

EHR systems

CRM software

Microsoft Office

Job description

We are seeking full time Administrative Coordinators across the state of New Jersey to support our team of Consultation Coordinators in helping patients get into treatment for both Spravato and Transcranial Magnetic Stimulation TMS The role of Administrative Coordinator is to work on patient cases as indicated by their Consult Coordinators to be sure that we are making our best effort to allow prospective patients to start treatment quickly The role collaborates with various departments throughout the company to be sure that the patient journey is completed as efficiently as possible As an administrative coordinator you have an essential role of submitting prior authorizations verifying insurance benefits for patients scheduling patients verifying all of the patients documentation is completed and ready for our providers and above all else going above and beyond in your daily work to get our patients into treatment

Benefits package

• Highly competitive pay range of 24 30 per hour based on experience
• 401k with company match
• Paid time off
• MedicalDentalVision benefits
• Life insurance
• Employee discount

Responsibilities

• Patient Journey
• Troubleshoot insurance obstacles that may arise which would prevent a patient from being able to start treatment
• Submit and follow up on prior authorization requests to insurance companies
• When an authorization is incorrectly denied filing appeals
• Renewresubmit authorizations for patients in continuous Spravato care
• After the consultation you are the main point of contact for the prospective patient; and it becomes your responsibility to oversee any administrative work that needs to be completed for them to start treatment
• Clear and well written documentation of all patient communications in the CRM
• Must always maintain empathy and respect when communicating with any patient
• Ensure that patient cases in the CRM are up to date and any documentation information required is uploaded entered into the EHR
• Maintain clear and consistent communication with your Consult Coordinators to be sure that you are aligned with your priorities and are working on the correct cases
• Scheduling Assist with scheduling both prospective and established patients appointments
• Notify your supervisor of any availability issues that arise and may make it more difficult to schedule patients
• Administrative & Miscellaneous Audit Spravato charts as needed
• Maintain compliance with REMS DEA Medication Log
• Make and receive calls to and from prospective andor current patients
• Send andor review financial plan quotes with patients regarding treatment cost
• Maintain office organization and supplies inventory
• Fulfill andor escape medical record requests
• Managing and ordering Spravato inventory
• Ensure a clean safe and therapeutic environment for daily treatment sessions in your treatment center

Experience & Qualifications

• Preferred but not required
• Bachelors degree or Medical Assistance certification
• Licensure
• Experience working in Behavioral Health
• Experience working with EHR & CRM software
• Proficiency In Microsoft Office applications
• Insurance benefit & prior authorization experience
• Customer Service experience
• The ideal candidate Is organized and detail oriented
• Takes pride in their work
• Is passionate about mental health helping people and making a positive impact on peoples lives
• Has strong work ethic with high level of integrity
• Has strong problem solving skills
• Demonstrates initiative
• Always maintains a patient first mentality
• Has strong communication skills
• Takes ownership of their responsibilities
• Has a flexible schedule and reliable transportation