Administrative Coordinator

Wiraa; United States; Remote; USD 74,000 - 84,000; Full time

Job summary

A leading healthcare provider is seeking a detail-oriented Remote Administrative Coordinator. This role involves supporting clients and managing appointment scheduling, documentation processing, and inquiries. The ideal candidate will have clerical experience, strong communication skills, and proficiency in Microsoft applications.

Benefits

Competitive benefits including medical, dental, and vision insurance

Paid time off and 401(k) plan

Qualifications

• Minimum 1 year clerical experience or equivalent education.
• Strong knowledge of medical billing and coding procedures.
• Proficient with Microsoft applications.

Responsibilities

• Manage inbound calls and inquiries regarding appointments and billing.
• Schedule and confirm examination appointments.
• Review, process, and accurately enter medical documents.

Skills

Communication

Attention to detail

Typing speed

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

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About The Company

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, and document management. Our clients include insurance carriers, law firms, third-party administrators, and government agencies relying on our independent services to validate claims across automotive, disability, liability, and workers' compensation insurance.

About The Company

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, and document management. Our clients include insurance carriers, law firms, third-party administrators, and government agencies relying on our independent services to validate claims across automotive, disability, liability, and workers' compensation insurance.

About The Role

We are seeking a detail-oriented and customer-focused Remote Administrative Coordinator to join our team. You will play a vital role in supporting clients, physicians, and examinees by managing appointment scheduling, processing medical and insurance documentation, handling inquiries, and ensuring compliance with quality and regulatory standards — all while delivering excellent customer service. This is a fully remote position with a Monday to Friday, 8 AM – 5 PM EST schedule.

Key Responsibilities

• Manage inbound calls and inquiries from clients, physicians, nurses, and representatives regarding appointments, billing, and service status
• Schedule and confirm examination appointments via system database and communicate changes or updates
• Prepare and send exam notifications, appointment reminders, and follow-up reports
• Review, process, and accurately enter medical documents, billing codes (CPT, HCPCS, ICD-10), and insurance records into the system
• Perform quality checks on scheduling and documentation for accuracy and regulatory compliance
• Resolve discrepancies and customer complaints promptly and professionally
• Maintain confidentiality and comply with HIPAA regulations at all times
• Support clerical duties such as typing, filing, emailing, and proofreading
• Notify management of any report issues or operational concerns
• Collaborate with team members to ensure timely resolution of cases
  
  

Qualifications

• High school diploma or equivalent required; clerical or medical office experience preferred
• Minimum 1 year clerical experience or equivalent education and experience combination
• Strong knowledge of medical billing and coding procedures
• Typing speed: minimum 40 WPM; data entry speed: 800 keystrokes per minute; 10-key speed: 8,000 keystrokes per minute
• Proficient with Microsoft Word, Outlook, Excel, and general computer applications
• Knowledge of HIPAA regulations and compliance requirements
• Excellent communication skills, attention to detail, and ability to work independently
• Ability to prioritize tasks, take initiative, and maintain high work quality and confidentiality
  
  

Why Join ExamWorks?

• Competitive benefits including medical, dental, and vision insurance
• Paid time off and 401(k) plan
• Fast-paced, supportive team environment
• Commitment to equal opportunity employment
  
  

Equal Opportunity Employer

ExamWorks is an Equal Opportunity Employer, welcoming applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories under applicable laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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