Administrative Coordinator

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health premium allowance

HSAs funded

Paid time off & holidays

401(k) Profit Sharing

Mileage reimbursement

Disability insurance (LTD/STD)

Life insurance & AD&D

Job summary

Wesley Health Centers - JWCH Institute, Inc. is seeking an Administrative Coordinator to support the ECM management team, perform case management, and help coordinate services for high-utilizers and underserved populations in Los Angeles.

The role emphasizes data reporting, health plan metrics, and use of NextGen EHR to maintain dashboards and reports for internal and external use. Strong collaboration across teams is essential.

Qualifications

• AA or BA in social work or related field is required.
• 2+ years’ experience as care coordinator or similar responsibilities.
• Experience with health data and Excel.
• Trained in NextGen EHR system.
• Bilingual English/Spanish preferred.

Responsibilities

• Collaborate with ECM management team to ensure coordinated care and seamless patient experience.
• Provide guidance and support to Case Managers under the ECM management team.
• Assist with onboarding, orientation, scheduling, training, and ongoing staff education.
• Monitor productivity, documentation, and performance indicators for ECM Case Managers.
• Prepare and complete assigned reports on encounters and outcomes from NextGen and other data sources.
• Conduct case management including intake, care plan development, monitoring progress, and timely documentation.
• Connect members with subspecialty referrals, social services, transportation resources, and housing resources.
• Attend weekly case conferences with PCPs, clinical supervisors, and peers.

Skills

Bilingual (English/Spanish)

Education

AA or Bachelor’s degree in Social Work, Sociology, or related field

High School Diploma or GED with 2+ years experience

Tools

NextGen EHR

Job description

Position Purpose: The Administrative Coordinator is a non-management position that is a liaison that provides assistance and support to the ECM management team. The Administrative Coordinator may also carry a limited case load and provide comprehensive case management services to all eligible patients who are high utilizers of services, individuals and families experiencing homelessness, adults with serious mental illness or substance use disorders, children and adults transitioning from incarceration.

In addition, this position will be responsible for the development, collecting, reporting and tracking encounters, quality outcome data and using health record NextGen, i2i /HEDIS measures and health plan reports. Upon request will implement and maintain ECM data and recurring reports as well as the ECM Dashboards that utilize the underlying data stores for internal and external use.

Principal Responsibilities

• Collaborate and communicate with the ECM management team, providers, managed care plans, Housing Navigation team, and community homeless service providers to ensure enhanced care coordination for eligible patients and/or entities, promoting a seamless patient experience and avoiding duplication of services.
• Provide guidance and support to Case Managers under the direction of the ECM management team.
• Assist with onboarding, orientation, scheduling, training, and ongoing staff education.
• Monitor and provide feedback regarding ECM Case Managers’ and Housing Navigators’ daily activities, including productivity, documentation, efficiency, caseload assignment and tracking, timely completion of care plans for clinical consultant review, and other performance indicators.
• Prepare and complete assigned reports related to productivity and performance metrics for ECM Case Managers, including collecting, tracking, and reporting encounter and outcome data from NextGen and other Behavioral Health data sources.
• Conduct case management services, including intake and assessment, development and implementation of comprehensive care plans, monitoring patient progress, and maintaining timely documentation.
• Connect members with subspecialty referrals, social services, support services, transportation resources, food assistance, and housing resources.
• Maintain professionalism in conduct and appearance while advocating on behalf of members with healthcare professionals.
• Provide health promotion and education to members to support overall wellness and care outcomes.
• Participate in agency and community meetings focused on patient needs and case management-related issues.
• Attend weekly case conferences with PCPs, clinical supervisors, and peers to support problem-solving, collaboration, and the delivery of high-quality case management services.
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
• Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
• Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Performs other duties as assigned within scope of practice.

Requirements

• AA or bachelor’s degree in Social Work, sociology or related field experience with at least 1-year experience as care coordinator, community health worker or similar responsibilities or
• High School Diploma or GED with at least 2 years’ experience as care coordinator, housing navigation, community health worker or similar responsibilities.
• Minimun of 2 years’ experience working with data in health care field with advanced knowledge with Excel and other software such as Microsoft Word
• Trained and experienced in Nextgen Electronic Health Record system
• Experience working with individuals who have multiple chronic conditions, ER visits or frequent in-patients’ admissions or experiencing homelessness.
• Strong desire to work as part of multi-disciplinary team with care coordinators, LCSW, MSW, PCP’s and MAs.
• Bilingual (English/Spanish) ability strongly preferred
• All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.