Administrative Coordinator

Advantia Health; Gaithersburg (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA

401k with match

Paid holidays

PTO

Job summary

Advantia Health is seeking a front desk patient access specialist to greet patients, schedule appointments, and manage patient records. You will be the first touchpoint, handling in-person and phone inquiries, and supporting registration for new and existing patients.

The role requires coordinating with clinical staff to resolve patient needs and optimize scheduling, ensuring a smooth patient flow across Gaithersburg and Rockville offices.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum two (2) years of experience in a medical/clinical office.
• Ability to travel between practice locations as needed.

Responsibilities

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone; serves as the first touchpoint between the patient and the practice.
• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.

Education

High school diploma or GED; Associate's degree preferred

Job description

Simmonds, Martin, & Helmbrecht of Advantia was founded in 1970, we established a tradition of great medical care by emphasizing strong personal relationships between patients and physicians. Our practice is dedicated to continuing medical education and training, and we offer many onsite services including high definition ultrasound, minimally invasive surgery, operative hysteroscopy, and comprehensive antepartum testing. Our offices are located in Gaithersburg, Rockville, Damascus, and Frederick. This position will float between Gaithersburg and Rockville.

Job Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone; serves as the first touchpoint between the patient and the practice.
• Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.

Qualifications:

• High school diploma or GED required; Associate's degree preferred.
• Minimum two (2) years of experience in a medical/clinical office.
• Ability to travel between practice locations as needed.

Benefits & Compensation:

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Savings Account (FSA) Option
• 401k Retirement Plan + company provided match after 1 year of employment
• Life and Disability Insurances
• Paid holidays & PTO
• Compensation Range: $20.00-$23.00/hr

Please note compensation is based on years of experience.

About Advantia Health:

To provide the highest quality patient care available, Simmonds, Martin, & Helmbrecht is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Please note: Advantia Health provides unparalleled healthcare to our customers by employing the most highly qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.