Administrative Coordinator

Sanitas Medical Center; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Sanitas Medical Center in Florida is seeking an Administrative Coordinator to ensure smooth patient flow through referrals, coordinate appointments and authorizations, and support multiple clinics.

The role requires accuracy in data entry, knowledge of medical terminology, and strong organizational and interpersonal skills; bilingual English/Spanish is preferred to assist diverse patient populations.

Qualifications

• Prior experience in a clinical setting.
• Knowledge of medical terminology.
• MS Office proficiency.
• Knowledge of Availity portal preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Coordinate and process all patient referrals for specialty services.
• Verify and update registration data, demographics and insurance information.
• Coordinate appointments, authorizations and tests across clinics.
• Enter referrals and authorizations into the computer system per policy.
• Communicate with patients to schedule and follow referrals.
• Ensure HIPAA compliance and confidentiality.

Skills

MS Office

Bilingual (preferred)

Medical terminology

Independent judgment

Detail-oriented

Written and verbal communication

Organizational skills

Education

High school diploma or equivalent

Job description

Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.Position SummaryThe Administrative Coordinator ensures smooth patient flow through the healthcare system, while multitasking and taking initiative to ensure the complete and satisfactory patient experience in the referral process.Essential Job FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Responsible for coordinating and processing of all patient referrals for specialty services.Utilizes a high degree of accuracy in obtaining and verifying that all registration data, demographic and insurance information is correct and up to date.Acts as liaison between Sanitas Medical Centers and other healthcare providers while exhibiting and utilizing a high level of customer services skills.Performs eligibility checks on members as necessary by telephone or electronically as appropriate.Follows procedures for proper authorization and processing of all referral services.Supports physicians and patients in coordinating appointments, authorizations and tests taking place in different clinics.Sets up appointments and transportation as necessary.Contacts the patient on a timely basis for all scheduling requirements.Communicates with patients to ensure follow-through with referrals.Ensures strict confidentiality of all health records, member information and follows HIPAA guidelines.Coordinates pre-admission testing requirements with clinic personnel and patients.Completes all administrative functions related with referral activities in an efficient manner.Enters all referral, hospital, outpatient and other patient specialty health service authorizations into the computer system following Sanitas policies and procedures.Responsible for monitoring all referral reports not received and follow-up in a timely manner.Performs duties in honest and ethical manner.Perform other duties as assigned, as ambassador of Sanitas with the patients unable to be seen at the facility.Completes outbound call to patients when neededSupervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is subject to environmental conditions; protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.Required Education and ExperiencePrior experience in a clinical setting.MS Office programs experience.Knowledge of medical terminology and CPT, HCPCS and ICD coding preferred.Knowledge of Availity portal preferred.Must have High school diploma or equivalent.Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practicesUse logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Ability to work with individuals within and outside the organization, in professional and courteous manner.Must develop constructive and cooperative working relationships with others.Strong ability to use independent judgment and initiative.Organized and able to manage competing priorities.Resourcefulness in problem solving.Actively look for ways to help people.Strong written and verbal communications skillsKnowledge of medical terminologyMust be extremely detail oriented.Strong organizational and interpersonal skills.Knowledge of EHRBilingual skills preferred (English/Spanish)Preferred Education and ExperienceRelevant or any other job-related vocational coursework.All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be responsible for performing all other assigned duties given by their supervisor, subject to reasonable accommodation