Administrative Consultant

Allstate Insurance Company; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading insurance provider is seeking a Good Hands Repair Network Administrative Consultant for a remote position. You will be the primary contact for customers, ensuring quality communication regarding repair status. The ideal candidate has a solid background in auto technical repair, familiarity with estimating programs, and prior experience with insurance estimates. This role focuses on enhancing repair efficiency while maintaining excellent customer service.

Qualifications

• Auto technical repair knowledge in a collision repair setting.
• Strong background in auto damage analysis is preferred.
• Prior experience writing estimates for insurance preferred shops.

Responsibilities

• Serve as the primary contact for customers.
• Collaborate with repair shops to ensure quality work.
• Assist leadership in enhancing repair efficiency.

Skills

Auto technical repair knowledge

Familiarity with repair methodology

Experience with auto estimating programs

Auto damage analysis background

Tools

CCC One

Job description

A company is looking for a Good Hands Repair Network Administrative Consultant, remote (CST/EST).

Key Responsibilities

• Serve as the primary contact for customers, providing updates on repair status and addressing inquiries
• Collaborate with repair shops to ensure quality work and negotiate pricing for parts and services
• Assist leadership in enhancing repair efficiency and managing costs while ensuring a positive customer experience

Required Qualifications, Training, and Education

• Auto technical repair knowledge in a collision repair setting
• Familiarity with repair methodology and processes
• Experience with auto estimating programs, such as CCC One
• Strong background in auto damage analysis (12 months preferred)
• Prior experience writing estimates for insurance preferred shops