Administrative Clerk II

Elevance Health (Anthem); Plano (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Elevance Health is seeking an Administrative Clerk II to support office operations and client communications in a hybrid work environment in Plano, TX. The role requires in-office presence three days a week to foster teamwork while providing some flexibility.

You will handle calls, route information, manage mail and records, and prepare routine reports using standard formats. A HS diploma and at least two years of related experience are required, with healthcare exposure preferred.

Qualifications

• Requires a HS diploma or equivalent and at least 2 years of related experience.
• Experience in a healthcare setting preferred.
• Experience with new patient referrals preferred.
• Experience communicating with patients and physician offices.

Responsibilities

• Makes and receives phone calls to exchange information to accomplish tasks.
• Contacts customers, suppliers and/or company associates to exchange information.
• Receives, sorts, and distributes incoming mail and email communication.
• Sets up and maintains records, logs, and files; processes and codes documents.
• Compiles regular and special reports using established formats and procedures.
• Scans claims and related documents, and maintains equipment.
• Flags quality issues and updates production logs.
• Operates basic office equipment.

Skills

Healthcare experience

Patient referrals experience

Microsoft Office

Communication with patients

Telephone handling

Education

High School Diploma

Tools

Microsoft Office

Job description

Administrative Clerk II

Schedule: Monday - Friday; 8:00am - 5:00pm Central

Hybrid: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.

How you will make an impact:

• Makes and receives phone calls to exchange information to accomplish tasks.
• Contacts customers, suppliers and/or company associates to exchange information.
• Receives, sorts, and distributes incoming mail and email communication.
• Sets up and maintains records, logs, and files. Receives, classifies, reconciles, consolidates, and summarizes documents and information, as well as processing and coding them.
• Compiles regular and special reports using established formats and procedures.
• Scans claims, correspondence, and other related documents, and may maintain equipment.
• Flags quality issues as they arise while completing and maintaining production logs.
• It is an expectation of the role to use basic office equipment.

Minimum Requirements:

• Requires a H.S. diploma or equivalent and a minimum of 2 years of related work experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences :

• Experience in a healthcare setting.
• Experience with new patient referrals.
• Microsoft office experience
• Use of office equipment such as phone, fax, and computer.
• Experience communicating with patients and physician offices.

Job Level: Non-Management Non-Exempt

Job Family: ADM > Office/Admin Support

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k)+match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicability