Administrative Clerk 1

RJW Logistics Group; Plainfield (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Attendance incentive up to $2400

Referral bonus up to $500

Hiring bonus up to $1000

Step increase: $0.50 after 90 days and

$0.50/hr extra for forklift/walkie

$1.00/hr extra for reach truck

Job summary

RJW Logistics Group is hiring for a transportation/clerical support role. You will accept and schedule customer orders, provide administrative support in the Transport Operations Department, and maintain communications with customers regarding pickups and deliveries.

We offer strong incentive pay including attendance, referral, and hiring bonuses, plus an employee ownership program. First and second shift pay ranges are $20/hr and $22/hr respectively.

Qualifications

• Typing speed of at least 40 words per minute.
• 1–2 years of clerical experience.
• Basic transportation/logistics familiarity is a plus.
• Strong customer service and phone communication skills.
• Solid organizational and scheduling abilities.

Responsibilities

• Enter customer orders and scan/index documents as required.
• Schedule pickups and deliveries of customer loads.
• Document orders in computer systems and update contact information.
• Maintain communication with customers about changes in pickup and delivery schedules.
• Support operations with reporting and data entry as directed.

Skills

Typing 40 wpm

Clerical experience (1-2 yrs)

Customer service

Organizational skills

Phone communication

Tools

Microsoft Word

Microsoft Excel

Job description

• Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details)
• Referral Bonus - Up to $500 per referral (Refer to Policy for Rules and Details)
• Hiring Bonus - Up to $1000 (Refer to Policy for Rules and Details)
• Step increase program- Pay will increase by $.50 after 90 days and again after 180 days (Material Handlers Only)
• Certified/qualified Forklift/Walkie Rider/Cherry Picker drivers will receive an additional $0.50 p.hr
• Certified/qualified Reach Truck drivers will receive an additional $1.00 p.hr

Exciting NEW Pay Incentives at RJW!

• Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details)
• Referral Bonus - Up to $500 per referral (Refer to Policy for Rules and Details)
• Hiring Bonus - Up to $1000 (Refer to Policy for Rules and Details)
• Step increase program- Pay will increase by $.50 after 90 days and again after 180 days (Material Handlers Only)
• Certified/qualified Forklift/Walkie Rider/Cherry Picker drivers will receive an additional $0.50 p.hr
• Certified/qualified Reach Truck drivers will receive an additional $1.00 p.hr

RJW Logistics Group is HIRING!

OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST.

RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees’ success and to producing continuous innovation that drives the retail logistics industry forward.

Empower Your Future with Our Employee Ownership Program

We Are Thrilled To Announce The Launch Of Our Employee Ownership Program—an Exciting Opportunity Designed To Empower, Motivate, And Reward Our Dedicated Team Members. At RJW, We Believe That Our Employees Are The Heartbeat Of Our Success, And We Want To Share That Success With You. Here’s What You Can Look Forward To

• Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Our Employee Ownership Program is more than just a benefit—it’s a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.

Benefits

• 401(k) & 401(k) Matching
• Medical/Dental/Vision Insurance
• Employee Discount
• Flexible Spending Account
• Health Savings Account
• Paid Time Off & Sick Days
• Short & Long-Term Disability Insurance
• Accidental & Critical Illness Insurance

Both 1st and 2nd Shifts Available, Pay Range for 1st shifts are $20/hr & $22/hr for 2nd Shift

Job Purpose:

To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

Essential Duties And Responsibilities

• Enter customer orders and scan / index documents as required.
• Schedule the pick ups and delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

Additional Responsibilities

• Positive telephone personality.
• Capable of being trained to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1 -- 2 years of clerical experience.
• Basic transportation / logistics experience.

Education And/or Experience Required