Admin Clerk - Lockport

RJW Logistics Group; Lockport (IL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

401(k) & 401(k) Matching

Medical/Dental/Vision Insurance

Employee Discount

Flexible Spending Account

Health Savings Account

Paid Time Off & Sick Days

Short & Long‑Term Disability Insurance

Accidental & Critical IllnessInsurance

Ownership stake

Job summary

RJW Transport, Inc. in Illinois is seeking an Administrative Clerk I to handle customer orders, schedule pickups and deliveries, and maintain accurate records in the Transport Operations Department.

The role requires basic office clerical skills, a minimum of 1–2 years’ clerical experience, ability to type 40 wpm, and strong communication. You will work in an indoor office, with opportunities for growth and foundational training.

Qualifications

• Must type at least 40 wpm.
• 1–2 years of clerical experience.
• Basic transportation/logistics experience.
• High School Diploma or GED preferred.
• Must be able to communicate in English.

Responsibilities

• Enter customer orders and scan/index documents.
• Schedule pickups and deliveries.
• Document orders and update customer contact information.
• Maintain communications about schedule changes and potential service failures.
• Update reports for operations manager and COO.
• Assist local dispatcher with Tee Cards.
• Other duties as assigned by manager.

Skills

Typing 40 wpm

Organizational skills

Excellent communication

Clerical experience

Education

High School Diploma or GED (preferred)

Tools

Word Processing

Spreadsheet

Internet software

Business Operating Systems

Job description

Pay Incentives

• Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details)
• Referral Bonus - Up to $500 per referral (Refer to Policy for Rules and Details)
• Hiring Bonus - Up to $1000 (Refer to Policy for Rules and Details)
• Step increase program- Pay will increase by $.50 after 90 days and again after 180 days (Material Handlers Only)
• Certified/qualified Forklift/Walkie Rider/Cherry Picker drivers will receive an additional $0.50 p.hr
• Certified/qualified Reach Truck drivers will receive an additional $1.00 p.hr

Employee Ownership Program

• Ownership Stake: Become a co‑owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like‑minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Benefits

• 401(k) & 401(k) Matching
• Medical/Dental/Vision Insurance
• Employee Discount
• Flexible Spending Account
• Health Savings Account
• Paid Time Off & Sick Days
• Short & Long‑Term Disability Insurance
• Accidental & Critical Illness Insurance

Both 1st and 2nd Shifts Available, Pay Range for 1st shifts are $20/hr & $22/hr for 2nd Shift.

Job Purpose

To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

Essential Duties and Responsibilities

• Enter customer orders and scan / index documents as required.
• Schedule the pick ups and delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes in pick up and delivery schedules and potential service failures.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

Additional Responsibilities

• Positive telephone personality.
• Capable of being trained to be 'Phone Assertive'.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1 -- 2 years of clerical experience.
• Basic transportation / logistics experience.

Education and/or Experience Required

• High School Diploma or general education diploma (GED) is preferred.

Language Skills Sets

• Must be able to communicate, read, write, and speak English.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.

Computer Skills

• To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.

Physical Demands

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

Employer Rights

This job description is intended to provide general information about the Administrative Clerk I position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Administrative Clerk I, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will

It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause. Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.