Administrative Case Manager - Willow Grove

Gaudenzia, Inc.; Dresher (Montgomery County); Hybrid; USD 55,000 - 76,000; Full time

Benefits offered by this job

Competitive Pay

Excellent Benefits

On-The-Job Training

Upward Mobility

Educational Assistance

Job summary

Gaudenzia, Inc. is seeking a dedicated professional to lead theAssessment Unit and ensure smooth daily operations. The role requires coordinating assessments, managing paperwork, and liaising with internal and external referral sources.

You will work closely with teams to maintain accurate records and ensure compliant referrals. A strong background in treatment services and a passion for recovery support is essential.

Qualifications

• Direct experience with drug and alcohol/mental health populations is required.
• Knowledge of treatment, rehabilitative and prevention techniques.
• Ability to work with diverse stakeholders and maintain referrals.

Responsibilities

• Direct day-to-day functioning of Assessment Unit.
• Oversee client flow and documentation between units.
• Act as liaison with referral sources and regulators.
• Ensure accurate assessment records and up-to-date referrals.
• Maintain positive relationships with funding and regulatory bodies.

Skills

Knowledge of treatment methods

Working with target population

Judgement and policy interpretation

Ability to collaborate with partners

Education

Master's Degree

Bachelor's Degree

Associate degree

Job description

We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

Gaudenzia's Mission:

Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

Qualifications

Education/Training:

Degree from an accredited college with a major in: Psychology, Sociology, Behavioral Health, Social Work.

Experience:

Master's Degree + 2 years; Bachelor's Degree + 3 years; Associate degree + 4 years

All experience must reflect direct services with drug and alcohol/mental health population

• Knowledge of treatment, therapeutic, rehabilitative and prevention techniques including, but no limited to: chemical dependency, mental health and criminal behavior.
• Knowledge of drug and alcohol abusing subculture.
• Knowledge of the County funding and admission process.
• Ability to exercise sound judgement in developing, implementing, interpreting, and evaluating program policies, procedures, and regulations.
• Ability to produce a large volume of meals on a daily basis.
• Ability to work effectively with target population, staff members, agencies, institutions, and the general public.

Your Responsibilities In This Role May Include

• Direct day-to-day functioning of Assessment Unit.
• Knowledge of daily census of region's programs.
• Responsible for developing and maintaining efficient assessment procedure.
• Oversee client and paper flow between Assessment Unit and programs.
• Act as a liaison with the internal and external referral sources.
• Know criteria for all referral sources.
• Be proficient in assessment tools (i.e., PCPC, etc.)
• Ensure appropriate referrals are made to programs.
• Ensure accurate, up to date assessment records, records of referral and funding sources.
• Establish and maintain positive relationships with funding, referral, and regulatory agencies.
• Other duties as defined by the Unit Unique Job Descriptions.

What We Offer:

• Competitive Pay
• Excellent Benefits
• On The Job Training
• Upward mobility
• Educational assistance to help you grow with us in this life saving field!

For additional details regarding our benefits, please visit: https://www.gaudenzia.org/careers/

Our Operating Principles:

• We hold client care as our top priority.
• We assume good intentions.
• We are present, we connect, & we communicate with transparency, dignity, and respect.
• We make data-driven decisions with courage, challenge the status quo, find innovative ways to grow Gaudenzia & each other.
• We support each other publicly & privately in all circumstances.
• We provide & accept constructive, honest, respectful, and timely feedback with an open mind & without personalization.
• We operate with integrity, focus on outcomes, & have a bias for action.
• We follow through on agreements & honor commitments prioritized with a sense of urgency - someone's life may depend on it.

Gaudenzia is proud to be an employer of choice - and a treatment provider of choice - in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome.

Our Agency is committed to the principles of equal employment. We believe in fostering a positive work environment in which every employee is treated with respect. Our staff hiring and recruitment practices are grounded in fairness, transparency, and merit. All employment decisions are based on job-related qualifications, relevant skills, experience, and alignment with our mission and values. We actively recruit from a broad range of educational and professional backgrounds to attract the most qualified candidates, ensuring equal opportunity for all applicants without preference or discrimination. Our process uses consistent and clear evaluation criteria to support objective decision-making. By emphasizing accountability, efficiency, and integrity throughout every stage--from job posting to onboarding--we build a workforce defined by excellence, professionalism, and commitment to our shared purpose. Gaudenzia is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.