Administrative Associate

UNC REX Healthcare; Morrisville (NC); Hybrid; USD 25,000 - 34,000; Full time

Job summary

UNC Health in North Carolina is seeking an Administrative Associate to join our One Great Team. This role provides administrative support to Talent Acquisition operations with a high degree of autonomy and discretion, handling high-volume data entry, HRIS tasks, scheduling, and document preparation.

You will assist with routine HR processes, register patients, coordinate meetings and travel, and help maintain basic financial records.

Qualifications

• Customer Focus: prioritizes customer needs and resolves issues.
• Proficient with Microsoft Office to produce reports.
• Experience with scheduling systems.
• Willingness to learn and adapt to processes.
• Ability to adhere to policies and deliver consistent results.

Responsibilities

• Expedites non-routine purchases for departments.
• May train others using verbal and written communication.
• Schedules providers, staff, facilities, home care and patients, and coordinates meetings and travel.
• Prepares and maintains basic financial records.
• Creates and edits documents and presentations using templates.
• Performs records filing, verifies accuracy, and resolves discrepancies.
• Registers patients, collects payments and insurance information, and routes to finance.
• Represents UNCHCS with internal/external entities regarding budget, payments, and inventory.
• Responds to customer inquiries and complaints via multiple channels.

Skills

Customer Focus

Microsoft Office

Scheduling System

Coachability

Accountability

Fiscal Responsibility

Conflict Resolution

Education

High School Diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

UNC Health Talent Acquisition seeks an Administrative Associate to join our One Great Team! This role provides administrative support to Talent Acquisition operations with a high degree of autonomy, discretion, and independent judgment. The Administrative Associate will support high-volume processes, perform accurate data entry, navigate HR systems, and resolve routine administrative issues while ensuring timely and efficient support for the team. High-volume data entry and HRIS experience are preferred, along with previous Human Resources experience is a plus.

Responsibilities

1. Expedites non-routine purchases for departments as delegated. May maintain inventory of supply
2. May train others using verbal and written communication
3. Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.
4. Prepares and maintains basic financial records
5. Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.
6. Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.
7. Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
8. Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.
9. Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

No licensure or certification required.

Professional Experience Requirements

• One (1) year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required
• If Associate's degree, no years of experience is required

Knowledge/Skills/and Abilities Requirements

Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Talent Acquisition

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.