Administrative Associate

Jimmy Jazz; Indianapolis (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Profit sharing

Job summary

SageHome is seeking an Administrative Associate to join the Administrative Support Team in Indianapolis. This full-time, non-exempt role involves coordinating tasks across sales, inventory management, and service departments, with a focus on accuracy and timely processing.

Typical duties include triaging orders, processing credits, remittances, and monitoring dashboards, while ensuring excellent customer service and compliance with policies.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in using relevant software and tools for permit tracking and documentation.
• Ability to work collaboratively in a team environment.
• Problem-solving skills and the ability to adapt to changing regulations.
• Professional approach while possessing leadership characteristics.
• Ability to manage multiple priorities while maintaining effective customer service skills.
• Neat and professional appearance.
• Experience with Service Titan a plus.
• Legally authorized to work in the United States.
• Ability to pass drug-screen and background check.

Responsibilities

• Manage and triage the Orders and Admin inboxes, and internal requests to ensure timely communication and follow-through across departments.
• Process and distribute Credit Memos while verifying material accuracy and supporting documentation.
• Coordinate draw remittances, funding verification, and final payment processing to ensure transactions are reconciled promptly.
• Monitor internal dashboards and job queues to track approvals, deposit holds, and job readiness.
• Support production workflows by tracking job statuses through completion across internal systems.
• Conduct customer follow-ups to confirm job completion, collect final payments, and ensure satisfaction.
• Collaborate with cross-functional teams on contract reviews, approval workflows, and partner program processes.
• Verify financing approvals and assist customers with required documentation and submission requirements.
• Maintain an organized workflow while supporting team members and operational needs as they arise.

Skills

Communication

Detail-oriented

Software proficiency

Team collaboration

Problem solving

Professionalism

Multitasking

Service Titan experience

Legal work status USA

Drug screen & background check

Tools

Service Titan

Job description

• Location 5520 W. 76th St,Indianapolis, IN, 46268,United States
• Base Pay $22.00 - $24.00 / Hour
• Employee Type FT Non-Exempt

Description

Sage Home is on a mission to help homeowners live safely and independently through smart, stylish home remodeling solutions. With a growing portfolio of bath and accessibility brands across the country, we're backed by the scale and support of a leading national platform — and we're just getting started.

As a member of the Administrative Support Team, the Administrative Associate plays a critical role in coordinating multiple tasks across multiple business functions ranging from sales and inventory management to the service department.

This is a full-time position, Monday through Friday. No holidays, no weekends, no late nights. We offer a comprehensive benefits package including health, dental, & vision insurance, 401K, PTO, and paid holidays.

Some of the responsibilities for this role include:

• Manage and triage the Orders and Admin inboxes, and internal requests to ensure timely communication and follow-through across departments.
• Process and distribute Credit Memos while verifying material accuracy and supporting documentation.
• Coordinate draw remittances, funding verification, and final payment processing to ensure transactions are reconciled promptly.
• Monitor internal dashboards and job queues to track approvals, deposit holds, and job readiness.
• Support production workflows by tracking job statuses through completion across internal systems.
• Conduct customer follow-ups to confirm job completion, collect final payments, and ensure satisfaction.
• Collaborate with cross-functional teams on contract reviews, approval workflows, and partner program processes.
• Verify financing approvals and assist customers with required documentation and submission requirements.
• Maintain an organized workflow while supporting team members and operational needs as they arise.

Responsibilities are not limited to the above ones. This role grows with the needs of the business and the individual.

Detail Oriented – verifies important details, ensures there are no surprises or gaps.

Self-Starter – can work with little supervision and takes initiative.

Adaptable – applies knowledge to new circumstances while remaining focused on goals.

Collaboration – works with and through others to achieve common goals and desired results.

Forward Thinking – looks beyond immediate tasks to consider long-term impact; always considering what comes next.

Problem Solving – solves problems while ensuring rules and directives are followed while maintaining working relationships.

• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in using relevant software and tools for permit tracking and documentation.
• Ability to work collaboratively in a team environment.
• Problem-solving skills and the ability to adapt to changing regulations.
• Professional approach while possessing leadership characteristics.
• Ability to manage multiple priorities while maintaining effective customer service skills.
• Neat and professional appearance.
• Experience with Service Titan a plus.
• Legally authorized to work in the United States.
• Ability to pass drug-screen and background check.

Why Join SageHome?

We’re building something special — a national network of remodeling brands that makes homes safer, more stylish, and more accessible. At SageHome, you'll find a team that values ownership, innovation, and collaboration. Our marketing team is growing fast, and your work will make an immediate impact.

What We Offer:

• Vibrant office culture
• Profit Sharing
• Paid Holidays
• 401(k)
• Health insurance
• Vision insurance
• Life insurance
• Paid Time Off

SageHome provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

• The hourly or salary range is the range SageHome in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Georgia. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and medical, dental, vision, short- and long-term disability benefits, 401(k), life insurance,

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands; and verbal communication. The employee frequently uses a computer keyboard and monitor. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting.

SageHome LLC and their associate brands participate in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. Learn more about E-Verify at www.e-verify.gov.”