Administrative Associate

RRD Company; Columbus (OH); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD Company in the Columbus area seeks an Administrative Associate to provide a variety of clerical and operational support across site and client engagements. Responsibilities include expense reports, time and invoice entry, calendar and phone management, and preparing client matters.

This is a hybrid role with 3 days on site, Monday to Friday, 8:00am–5:00pm. You will handle confidential information, use MS Office daily, track logs, ensure tickets are filled, and coordinate with teammates to

Qualifications

• High school diploma or equivalent required.
• At least 1 year of administrative support experience.
• Proficient in MS Office; strong typing and data entry skills.
• Ability to handle confidential information with discretion.
• Excellent organizational and time-management abilities.
• Strong communication, both written and verbal.

Responsibilities

• Provide administrative support including expense, time, and invoice entry.
• Manage calendars, phone lines, and client matters.
• Prepare travel and meeting logistics; schedule conference rooms.
• Ensure accuracy of job tickets and task tracking.
• Interact with clients by phone, video, and email.
• Meet deadlines and maintain quality in a fast-paced environment.

Skills

MS Office

Typing

Customer service

Communication skills

Education

High school diploma

Tools

Tracking software

Calendar management tools

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters.

Shift:Monday to Friday, 8:00am - 5:00pm

This is a hybrid position with 3 days onsite. Open to candidates to work in either our Columbus, OH or Wheeling, WV locations.

• (* denotes an “essential function”)
• *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
• *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
• *Utilize appropriate logs and/or tracking software for all administrative support work
• *Ensure that job tickets are properly filled out before beginning work
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
• *Communicate with team members, lead, supervisor or client on job or deadline issues
• *Meet contracted deadlines for accepting, completing, and delivering all work
• *Troubleshoot basic equipment problems
• *Interact with clients over the phone, via video or electronically
• Prioritize workflow
• Performs Quality Assurance on own work and work of others
• Answer telephone, emails, and place service calls when needed
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent education
• Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite
• Familiar with other software programs for providing administrative support
• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Ability to exercise good judgment to make decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be self-motivated with a positive attitude
• Proven customer service skills are required to create, maintain, and enhance customer relationships

Additional Information

The rate of pay for this role at the noted RRD location is $17.74 to $24.47/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay.

RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

• medical, dental, and vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance and other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

At RRD, we value innovation, authenticity, and integrity.

To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.