Administrative Assistant, Sr. & Individual Services

HUB International; San Diego (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

FSA/HSA options

401(k) plus bonuses

Job summary

HUB International in San Diego, CA is seeking an Administrative Assistant to support the Senior & Individual Services Team with clerical and administrative tasks. This contract position runs from Sept 15, 2026 to January 2027.

You will handle calls, assist in quotes, help with claims and benefits issues, verify information, and maintain organized client files across HUB systems. Strong communication and multitasking are essential to succeed.

Qualifications

• High school diploma or GED required.
• 1–2 years administrative experience preferred.
• Strong written and oral communication with internal and external customers.
• Desire to learn and grow within the insurance industry.
• Ability to handle multiple tasks and prioritize under pressure.

Responsibilities

• Answer calls from Senior and Individual Services line.
• Assist in preparing quotes.
• Support team with claims and benefit issues.
• Review applications for missing information.
• Follow up with carriers to confirm receipt and track progress.
• Maintain accurate client account files and update systems.
• Make outbound calls to schedule appointments and collect information.
• Renew policy information in the broker management system.
• Research commission payments and billing issues.
• Perform other duties as assigned.

Skills

Communication

Customer service

Office software

Problem solving

Team interaction

Education

High School diploma or GED

Tools

Microsoft Office Suite

Outlook

Job description

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

**PLEASE NOTE THAT THIS CONTRACT POSTION WILL TAKE PLACE FROM SEPT 15TH, 2026 - JANUARY 2027.**

Job Summary

The Administrative Assistant provides support to the Senior & Individual Services Team by performing clerical and administrative tasks in order to support customer needs.

Duties & Responsibilities

• Answer calls from Senior and Individual Services phone line
• Assist in the preparation of quotes
• Assists team members with various claims and benefit issues.
• Review applications for missing information
• Follow-up with carriers to confirm application received and track progress
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data
• Make outgoing calls to clients to schedule appointments and gather information
• Order Client ID Cards
• Prepare Provider Directories
• Renew existing policy information within Broker Management System
• Research commission payments and billing issues.
• Performs other duties and projects as assigned

Qualifications

• High School / GED
• 1-2 years administrative experience or equivalent combination of education & experience
• Knowledge / Skills / Abilities: Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Desire to learn and grow within the insurance industry.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
• Confidence and demeanor to effectively interact with all levels within the organization.
• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
• Computer skills: proficiency with Microsoft Office Suite and Outlook.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Working Conditions and Physical Demands

This position primarily involves remaining in a stationary position for the majority of the workday. The person in this position frequently communicates with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

**PLEASE NOTE THAT THIS CONTRACT POSTION WILL TAKE PLACE FROM SEPT 15TH, 2026 - JANUARY 2027.**

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at [phone] or [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

The expected salary range for this position is $20 - $22/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#LI-CD1 LIKE US SO FAR? Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.