Administrative Assistant (Remote - Cleveland Based)

EverStaff; Cleveland (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is looking for an Administrative Assistant in Brunswick, OH. The role involves supporting client satisfaction, managing requests, and collaborating with account managers to ensure timely processing. Candidates should exhibit strong organizational skills and exceptional customer service abilities, while proficiency in Excel and Word is essential. This is a remote role with in-person interview requirements.

Benefits

Medical insurance coverage

Dental insurance coverage

Vision insurance coverage

Life insurance coverage

Disability insurance coverage

Accident insurance coverage

Cancer insurance coverage

Qualifications

• Strong Excel and Word background required.
• Exceptional customer service and interpersonal skills necessary.
• Self-motivated with strong organizational skills.

Responsibilities

• Log and track all client requests and distribute updates.
• Manage monthly reports and maintain inventory levels.
• Coordinate mailings and special projects for clients.

Skills

Exceptional customer service

Interpersonal skills

Communication skills

Strong organizational skills

Self-motivated

Tools

Excel

Word

Job description

We are looking for an Administrative Assistant for our client in Brunswick, OH! You will be the primary support for activities pertaining to client satisfaction and serve as key contact for select accounts.

Position Details:

• Monday-Friday 8am-5pm
• Remote – must be able to attend an in person interview in Brunswick, Ohio

Responsibilities:

• Log and track all client requests.
• Distribute client updates, requests, and any necessary info to appropriate staff.
• Manage monthly reports, as needed.
• Work closely with account manager.
• Work closely with management, IT, FSE/DC and CFM staff to meet client expectations.
• Monitor quality and accuracy of all outgoing printed material for client (forms, labels, envelopes, reports and correspondence).
• Keep management abreast of relevant client issues and concerns.
• Maintain inventory levels and reordering procedures of the client.
• Follow-up inter-departmentally to ensure client requests are processed in a timely manner.
• Coordinate mailings and special projects.
• Work with RC supervisors to train and update CRRs regarding clients’ products and programs.
• Assist when necessary with training, coordination and development of materials.
• Continually document and update procedures and daily processes as necessary.
• Recommend corrective services to adjust customer complaints.
• Answer inbound phone lines related to clients and supply requested information in a timely manner.
• Field questions, problems, and requests in the Account Manager’s absence.
• Serve as back-up in call center as needed.

Requirements:

• Exceptional customer service, interpersonal, and communication skills.
• Strong Excel and Word background.
• Strong organizational skills.
• Able to work well independently.
• Experienced in office protocol.
• Professionalism.
• Self-motivated.

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).