Administrative Assistant - Remote

OpenKrill; United States; Remote; USD 48,000 - 52,000; Full time

Benefits offered by this job

3 weeks front-loaded PTO + MilestoneIn

Annual office closure + holidays

Annual Impact Days for volunteering or

Annual Flexible Benefit Reimbursement

Medical, dental, and vision insurance

Mental health care options

HSA, DCA, FSA options

401(k) with employer match

Referral bonus potential

Bereavement leave

Tenure acknowledgments

Job summary

Rivia Mind is seeking an organized Administrative Assistant to provide proactive executive support to our CEO and COO. This role goes beyond traditional admin tasks, anticipating needs, managing complex calendars, coordinating meetings and events, and driving strategic initiatives with confidentiality and judgment.

You will liaise across teams, manage travel, expense reporting, and special projects, while maintaining a high level of service for internal and external stakeholders in a remote work

Qualifications

• Bachelor's degree required.
• Minimum 2 years of administrative support or customer service.
• Experience handling confidential tasks.
• Excellent written and verbal communication.
• Comfortable supporting C-Suite in a virtual setting.
• Strong problem-solving and time management skills.
• Highly organized with the ability to manage competing priorities.
• Proficient with diverse technology platforms (Google Suite required; Salesforce, Monday.com, and EHR/EMR tools when applicable).

Responsibilities

• Manage complex calendars for the CEO and COO and coordinate meetings.
• Plan and coordinate company-wide meetings and travel.
• Prepare and edit documents, presentations, and reports.
• Own meeting coordination and follow-through with agendas and action items.
• Screen and prioritize requests; draft responses for executives.
• Assist with expense tracking and reimbursement.
• Coordinate conference strategy for leadership and growth.
• Plan, execute, and track special projects led by COO/CEO.
• Ensure timely follow-through and accountability.
• Maintain confidentiality of sensitive information.
• Provide high-level customer service and be a primary point of contact for external contacts.
• Support data integrity and maintenance in company-wide applications.
• Manage employee milestone gifting process.
• Manage event logistics and client engagement activities.
• Promote a collaborative culture.
• Perform other duties as assigned.

Skills

Executive support

Calendar management

Communication

Organization

Time management

Problem solving

Virtual support

Tech proficiency

Education

Bachelor's degree

Tools

Google Suite

Monday.com

Salesforce

EHR/EMR

Job description

Get to Know Rivia Mind

At Rivia Mind, we believe great mental health care begins with a human connection.

Where We Are:

We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments.

How We Support:

With a Whole-Person Lens, we provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination.

Thrive Together:

Our shared North Star unites us to provide the best patient experience.

At Rivia Mind, we cultivate a collegial culture rooted in:

• A foundation of shared values and reciprocal support
• A mindset of curiosity, learning, and growth
• A spirit of warmth, openness, and authentic connection

Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind.

Job Summary

We are seeking a highly organized, professional, curious, and self-motivated Administrative Assistant to provide proactive support to our executive leadership team. This role goes beyond traditional administrative support, requiring someone who can anticipate needs, exercise sound judgment, and take ownership of ensuring executive priorities and key initiatives move forward. Responsibilities include managing complex calendars and competing priorities, coordinating meetings and company events, supporting special projects, and overseeing day-to-day administrative activities. The ideal candidate will serve as a trusted partner to the CEO and COO, helping them maximize their time and focus on high-impact priorities while independently driving follow-through on decisions, commitments, and strategic initiatives. Success in this role requires exceptional organization, resourcefulness, attention to detail, and the confidence to take initiative, identify opportunities for process improvement, and hold others accountable for timely follow-through.

Application Window: Until October 25th, 2026

Anticipated Start Date: Before the end of November 2026

# of Openings: 1

Job Responsibilities & Qualifications

Responsibilities

• Responsible for calendar management for COO and CEO, including scheduling internal and external meetings, coordinating domestic travel, and supporting protected time for priority initiatives
• Participate in the planning of company-wide meetings and ad hoc travel requests, including but not limited to the leadership team
• Prepare and edit documents, presentations, and reports for executive meetings and external partners
• Own meeting coordination and follow-through, including agenda preparation, detailed note-taking, incorporating edits and feedback, communicating key decisions and assigned action items, and proactively following up with stakeholders to ensure timely completion.
• Screen and prioritize requests, phone calls, and other communications; draft responses on behalf of executives when appropriate
• Assist with expense tracking and reimbursement processes for executives
• Track and coordinate conference strategy for Rivia Mind leadership and growth efforts
• Assist in the planning, execution, and tracking of special projects led by the COO and CEO
• Proactively help COO and CEO manage time to ensure high-priority and strategic items are addressed timely and effectively, including self-directed oversight and follow-up on initiatives
• Proactively oversee timelines, deliverables, and key commitments, coordinating with stakeholders, driving accountability, and ensuring deadlines are met without the need for ongoing direction.
• Maintain confidentiality when handling sensitive clinical, People Operations, or business information
• Proactively manage requests, priorities, and commitments on behalf of the CEO and COO, ensuring timely follow-through and resolution.Support data integrity, enterprise administration, and maintenance within company-wide applications such as Google, Salesforce, and Monday.com
• Manage the employee milestone gifting process, including gift selection, ordering, coordination, and timely delivery, as directed by the CEO, COO, or Chief People Officer.
• Manage and execute all event-related logistics of in-person and virtual events under supervision of Chief People Officer; as well as assist with both in-person and virtual client engagement activities
• Applies sound judgment, organizational knowledge, and discretion to independently carry out tasks and make decisions
• Deliver high-level customer service while representing Rivia Mind and serving as a primary point of contact for external contacts
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential
• Perform other related role and team function duties as assigned by the CEO or COO

Qualifications

• Required Education Level: Bachelor's Degree
• Minimum 2 years of experience in administrative support or customer service
• Experience managing technical and confidential tasks
• Excellent written and verbal communication skills
• Comfortable supporting C-Suite members in a virtual setting
• Problem-solving and time management skills
• Highly organized with the ability to manage competing priorities
• Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com, Salesforce and EHR/EMR platforms when applicable)
• Expert computer skills and technical aptitude required

Benefits

At Rivia Mind, we know that providing exceptional care starts with caring for our team. That's why we offer a comprehensive, thoughtfully designed benefits package that supports your health, financial wellness, growth, and overall well-being - so you can thrive in work and life.

Learn more here.

• 3 weeks of front-loaded PTO + Milestone Increases
• Annual office closure (Dec 25-Jan 1) + 7 additional paid holidays
• Annual Impact Days for volunteering or professional development
• Annual Flexible Benefit Reimbursement
• Medical, dental, and vision insurance - with EAP and additional wellness programs
• Free and Insurance-Based Mental Health Care Options
• Voluntary benefits, HSA, DCA, FSA (based on plan), transit & parking options
• 401(k) with employer match
• Referral bonus potential
• Bereavement leave (including pet bereavement)
• Tenure Acknowledgments

We're a community of clinicians and care-minded professionals who believe in sustainable practice, personal growth, and compassionate support. Come thrive with us!

Compensation & Employment Details

Pay Range: $48,000-$52,000

Pay Type: Salary

Department: Administrative

Supervisor: Chief Operating Officer and CEO

Supervisees: NONE

Work Schedule:

Employment Status: Full Time

Exemption Status: Non-Exempt W-2

Work Environment: Remote

Work Schedule: Monday - Friday within normal hours of Operation (9am to 5pm or 10am to 6pm EST)

Who We Are:

Rivia Mind is a Mental Health Practice based in NYC, providing access to high-quality care to patients across New York, New Jersey, Connecticut, Florida, and Massachusetts. We primarily see adult patients and offer a range of services, including psychopharmacology, psychotherapy, and specialty offerings. We operate as an interdisciplinary group of psychiatry and psychology providers, supported by operational staff and key contributors. We foster an environment of res