Administrative Assistant - Onsite Community Association

Shelby American, Inc.; South Bay (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Assistant to support managers and enhance office operations. In this role, you will engage with customers, manage inquiries, and assist in various administrative tasks. The ideal candidate will possess exceptional interpersonal skills and a strong background in customer service, particularly within the property management or hospitality sectors. This position offers a positive work environment and opportunities for growth, making it an exciting chance to contribute to a dynamic team focused on community enrichment.

Benefits

Fully paid medical insurance

Voluntary dental insurance

Voluntary vision insurance

401(K) Plan after 90 days

Paid time off

Qualifications

• Minimum two years in customer service in hospitality or similar.
• Strong administrative support experience required.

Responsibilities

• Provide support to managers and employees in daily office needs.
• Assist with customer inquiries and maintain filing systems.

Skills

Interpersonal Skills

Customer Service

Time Management

Organizational Skills

Communication Skills

Confidentiality

Education

High School Diploma/GED

Tools

Computer Software

Job description

Description

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

Position Summary:

Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities. Administrative Assistant responsibilities include meeting arrangements, preparing reports, and maintaining appropriate filing systems.

Essential Responsibilities:

• Customer service in answering the phone and emails and responding to property needs.
• Address unit owners' inquiries or walk-ins.
• Help process purchase and lease applications.
• Check in clubhouse guests (if applicable).
• Check in vendors who come onto the property.
• Update owners/tenants in the directory or any information.
• Ability to access and accurately input information using a computer system.
• Perform tasks assigned by management (Excellent verbal, comprehension, listening, and problem-solving skills).
• Maintain a clean and organized workspace and assist with general tasks.
• Courier requests, return, and distribute mail.
• Work holidays and weekends if needed.

Requirements

Hours: Monday – Friday 9:00am - 5:00pm

Salary: $22.00 per hour, depends on experience.

Skills, Knowledge & Abilities Required:

• High school diploma/GED equivalent required.
• Amazing interpersonal abilities.
• Experience within the Property Management, Condo/HOA Law, or Real Estate industries.
• Knowledge of Architectural Modification processing procedures.
• Strong administrative support experience.
• Familiarity with the hospitality industry is a plus.
• Willingness to maintain confidentiality.
• Time management skills.

Language Requirements: Bilingual is desirable.

Additional Requirements:

• Requires a minimum of two years in customer service in the hospitality industry or similar.
• Excellent oral and written communication with interpersonal skills.
• Empathy and friendly phone manners required.
• Ability to work with computer hardware/software is a must.
• Top-notch organizational skills and ability to handle multiple tasks at once.
• Must be able to stand and move throughout the office and continuously perform essential job functions with or without reasonable accommodations for the entire shift.

Who We Are:

At Affinity Management Services, we are passionate about community association management. We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments.

Our Values:

• Relationship Oriented: We exceed expectations and build lasting relationships.
• Teamwork: We collaborate and take collective ownership of our clients' needs.
• Professionalism: We hold ourselves to a high standard and have a continued commitment to self-development.
• Solutions Oriented: We anticipate, adapt, and implement the right strategy and process.

What We Offer:

We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including:

• Fully paid medical insurance for full-time employees.
• Voluntary dental, vision, life insurance, and short-term disability.
• 401(K) Plan after 90 days of employment.

Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.