Administrative Assistant / Medical Records Coordinator (Catawba)

State of South Carolina; Rock Hill (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid time off

Job summary

SC Department of Behavioral Health and Developmental Disabilities (DBHDD) – Office of Mental Health in Rock Hill, SC is seeking an Administrative Assistant / Medical Records Coordinator. You will manage release of information, coordinate medical records, and ensure confidentiality in accordance with federal/state laws.

You will support patients and staff by maintaining electronic records, reviewing for accuracy, and providing knowledgeable guidance on policies and procedures.

Qualifications

• High school diploma or related experience; bachelor’s degree may substitute.
• Experience with medical records and confidentiality.
• Knowledge of HIPAA regulations and privacy practices.
• Bilingual abilities in English/Spanish or another language are a plus.

Responsibilities

• Coordinate and respond to release of information requests.
• Process medical records requests and file/import into the EHR.
• Review records for accuracy and compliance with policies and regulations.
• Protect and secure medical records; ensure accessibility for staff and authorities.
• Provide quality customer service by phone and in person; inform on records policies.
• Complete annual compliance training and follow risk management procedures.

Skills

Customer service

Communication

Discretion/judgement

Bilingual (English/Spanish)

Education

High school diploma

Bachelor's degree substituted for related experience

Tools

Electronic Health Record (EHR) system

Job description

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Assistant / Medical Records Coordinator who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Catawba Community Mental Health Center (CCMHC), 448 Lakeshore Pkwy, Suite 110, NorthLake II, Rock Hill, SC 29730.

Under the general supervision of the Senior Office Manager, you will be responsible for maintaining pertinent information in client Medical Records. You will oversee the processing of Release of Information (ROI), ensuring the accessibility and confidentiality of the Medical Records in accordance with Federal and State Laws, Department Directives, and Center Policies and Procedures. You will coordinate inventory for all Center Medical Records, maintain digital medical record information, and monitor medical records for compliance with Quality Assurance Policies.

Responsibilities For The Administrative Assistant / Medical Records Coordinator

• Responsible for coordinating and responding to release of information requests, to agencies such as school districts, Department of Social, Services, Department of Juvenile Justice, Primary Care offices, BHDD and private hospitals, etc. You must demonstrate knowledge of releases and adhere to all Federal, State, and Department regulation regarding release of patient information. Responds to legal correspondence (Court Orders, Subpoenas) according to HIPAA and Privacy Practice Guidelines.
• Process medical records for release to patients at their requests. You will complete filing / importing of patient related documents in the Electronic Health Record (EHR) or medical records appropriately.
• Review medical records for accuracy, completeness and compliance with Department Policies, Procedures, and Regulations.
• Protect and secure medical records as well as ensure that each medical record is accessible to center staff and external authorities.
• Provide quality customer service by telephone and in person to patients and other sources. provide information about policies and procedures of medical records and their release in a knowledgeable and conscientious manner.
• Comply with corporate compliance policies/procedures, Risk Management plans, and complete all annual training as required.

Minimum And Additional Requirements

• A high school diploma and work experience that is directly related to the area of employment. A bachelor’s degree may be substituted for the related work experience.

Preferred Qualifications

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post Hire, Employees Must

• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.
• Be able to work a flexible schedule and know this position in considered essential and may be called back during crises / disasters / emergencies.
• Ability to lift medical records boxes.
• Ability to communicate effectively.
• Ability to deal courteously and effectively with the public.
• Ability to exercise judgement and discretion in interpreting and applying policies and procedures.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.