Administrative Assistant - Lab

Carle; Urbana, Northern (IL, KY); Hybrid; USD 25,000 - 40,000; Full time

Job summary

Carle Health is seeking a Lab Administrative Assistant to support billing, registration, transcription, and reporting tasks in a clinical lab setting. The role emphasizes accuracy in ICD/CPT coding, EMR entry, and customer service.

The ideal candidate has a HS diploma or GED and related field experience, with strong skills in Microsoft Office and medical terminologies. This on-site position offers growth within a major Illinois health system.

Qualifications

• HS diploma or GED required.
• Experience in a related field preferred.
• Ability to analyze and resolve complex issues and document accurately.

Responsibilities

• Prepare charge documents and assist in ICD/CPT coding for billing.
• Register patients and transcribe orders into the EMR; ensure timely result reporting.
• Provide exceptional customer service and resolve semi-complex issues with staff.
• Handle general administrative tasks and operate office equipment.

Skills

Medical terminology

ICD coding

CPT coding

Billing

Customer service

Transcription

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Overview

The Lab Administrative Assistant demonstrates competency in medical terminology, HB/PB registration, insurance, and billing protocols, ICD and CPT coding, pathology and radiology transcription, and computer information systems. Functions as a resource for internal and external customers, therefore, must have the ability to use independent knowledge to analyze and resolve complex issues, accurately and completely document and follow-up, and project a professional company image through in-person and phone interaction.

Qualifications

Certifications: , Education: H.S. Diploma/GED (Required), Work Experience: Related field

Responsibilities

• Billing: Responsible for preparing charge documents to be keyed or electronically transferred into the billing systems which also include assisting in ICD and/or CPT coding on Lab/AP charges for payment; Works appropriate billing reports/work queues to ensure that information is correct for claim filing; Communicates coding and billing issues to management to maintain departmental compliance.
• Result Reporting: Performs all tasks necessary to register patients and enter/transcribe orders into the computer systems; Ensures results are called or disseminated according to protocols; Scanning documents to the EMR; Transcribes and edits Radiologists and Pathologists dictation; Package and track all send-out requests for pathology.
• Customer Service: Acts as a resource for staff. Ability to review, research, and resolve semi-complex issues where decisions are not always apparent, including but not limited to: specimen collection, turn-around-time, erroneous results, MRN issues, billing corrections; Takes action to resolve customer service complaints partnering with other departments when necessary. Follows-up to ensure the appropriate changes were made to resolve customer problem. Refer unresolved issues to Coordinator or Manager; Performs customer service recovery as needed and assures high quality customer service from all areas of responsibility.
• Administrative tasks: Dispatch pathologist as applicable; Assumes responsibility for documentation, answering and follow-up on all inquiries generated by telephone, walk-in, or written correspondence; Performs administrative tasks including but not limited to greeting visitors and callers, handle their inquiries and/or directing them to the appropriate person according to their needs, assumes responsibility for documentation, assembling mailings, distributing faxes, scanning, and filing; Operate office equipment such as fax machines, copiers, scanners, phone systems, videoconferencing equipment and learn to operate new office technologies as they are developed and implemented; Basic/Intermediate Level experience in Microsoft Outlook, Word, Excel, PowerPoint.
• Physician Administrative Responsibilities: Support laboratory medical director; Managing and coordinating schedule, prioritizing email; Physician report cards; Epic administrative in-baskets; Pathologist schedules; Final path report ' ICD coding, validating CPT codes to maximize billing; Training of new physicians, locums, supervisors, managers, PA's Dragon, billing, lab orientation, SoftpathMiscellaneous: Ensures that daily work assignments are complete by promoting team work and good communication; Assists with audits and reviews as requested; Attend meetings and provide input; Participates in annual policy and procedure review process.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $18.19per hour - $29.47per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.