Administrative Assistant- Interventional Radiology- HUP- Full Time

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Penn Medicine is seeking an Administrative Assistant to support Interventional Radiology doctors with scheduling patient appointments and procedures. The role involves coordinating with CT and GA teams, preparing pre-procedure letters, and updating Penn Chart/Demographics in Epic.

Responsibilities include handling multiple phone lines, registrar duties for new patients, and documenting interactions in Epic.

Qualifications

• HS Diploma or GED is required; 5 years of admin support experience preferred.
• Experience scheduling patient appointments and coordinating procedures in Epic.
• Excellent communication and organizational skills; ability to manage calendars and reimbursement tasks.

Responsibilities

• Manage and organize the schedules of IR doctors.
• Schedule new patient consults and procedures for IR doctors.
• Prepare and send pre-procedure letters via Epic, mail, or email.
• Register new patients in Epic and update demographics/insurance.
• Answer and route patient calls on department lines; check voicemails.
• Scan documents into OnBase and upload imaging as needed.
• Review and route progress notes to care teams.
• Complete port-site checks when needed and assist onboarding.

Skills

Scheduling

Epic EMR

Phone etiquette

Calendar management

Office administration

Insurance knowledge

Education

H.S. Diploma/GED

Tools

Epic

OnBase

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? The administrative assistant will support IR doctors with scheduling patient appointments and procedure scheduling. Obtaining imaging, assisting with registering the patient in Penn Chart. This position is responsible for incoming, outgoing phone calls, communicating with the IR team regarding relevant patient needs. Additionally, the admin is responsible for maintaining office equipment, ensuring areas are clean and orderly. Assist with ordering supplies, assist with meeting appointments, calendar management, reimbursement and various office projects.

Additional information: Mon-Fri 8am-430pm with 1 remote day after the probationary period.

• Manage and organize the schedules of various IR doctors
• Scheduling New Patient Consults for the Drs via requests from referring providers & requests from brand new patients to Penn Medicine
• Scheduling Procedures for the above Drs (when necessary, coordinating with CT and GA teams to get required treatment for patients)
• Completing and sending out patient Pre Procedure letters via Epic message, mail, or email
• Send patients their orders for Lab work and radiology testing via mail or email
• Documenting each patient telephone encounter in Epic Registering new patients into Epic (inserting their demographic information/ Insurance)
• Reviewing different Insurances making sure they are acceptable @ Penn Medicine Answering patient calls throughout the day to personal office line as well as our department line
• Check voicemails left for personal line as well as department line
• Scanning patient documents into Epic via OnBase
• Retrieving patient images from outside facilities via calling facility and requesting images be sent to Penn electronically, as well as receiving and uploading disks of images
• Retrieving and sorting Drs mail and various packages
• Review and send out above Drs progress notes from clinic visits and procedures to patient’s appropriate care team
• Complete Port Site Checks when needed
• Process reimbursements Scan documents/images into onbase Assisting w/ onboarding training/new employees
• Other duties as assigned.

Education or Equivalent Experience

• H.S. Diploma/GED (Required) & 5 years experience providing administrative support or similar profession preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.