Administrative Assistant III, Boston Lymphatic Center

Beth Israel Deaconess Medical Center; Boston (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking an Administrative Assistant III at the Boston Lymphatic Center. This full-time role involves supporting physicians through administrative tasks such as scheduling appointments, managing communications, and maintaining patient records. Ideal candidates will have relevant experience and strong communication skills, contributing to high-quality patient care.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 3-5 years related work experience required.
• Experience with computer systems and Microsoft Office applications needed.

Responsibilities

• Provides administrative support to physicians in clinical and leadership roles.
• Maintains physician's administrative and clinical calendars, types correspondence.
• Schedules patient appointments and obtains specialist referrals.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office applications (Outlook, Word, Excel)

Job description

Administrative Assistant III, Boston Lymphatic Center

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Administrative Assistant III, Boston Lymphatic Center

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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Administrative Assistant III will work in the Department of Surgery at Beth Israel Deaconess Medical Center in Boston, MA. More specifically, the incumbent will support the Boston Lymphatic Center, a multidisciplinary team comprised of a Lymphatic surgeon, medicine and physical therapist.

This is a full-time opportunity working Monday through Friday, 8:30am-5pm, 100% onsite in Boston, MA.

Job Description:

Provides administrative support to physicians in their clinical, academic, research and leadership roles.

Essential Responsibilities:

• Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
• Maintains physician's administrative and clinical calendars. Types correspondence, manuscripts and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system. Composes routine correspondence. Prepares and distributes materials for meetings and committees.
• Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).
  
  

Required Qualifications:

• High School diploma or GED required. Associate's degree preferred.
• 3-5 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
  
  

Competencies:

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
  
  

Physical Nature of the Job:

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
  
  

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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